I had issues with the other place you scheduled me for. I reserved my pickup at the place I wanted to pickup my trailer. You changed it to a different location which was at a motel 8 down the street. The person there had no clue how to do it and then had another person on the phone trying to walke her through it. Very unprofessional. The guy on the phone was very rude and eventually told me he did not want to rent me the trailer. I went back down to the original place where I wanted to pickup my trailer and the rescheduled me to pick one up in in Southport rd. Indy Rental sales was very nice and easy to work with. This was my first time hauling a trailer so I wanted someone with knowledge to help me make sure I was hooked up correctly. I don't understand why the hotel 8 place is even a uhaul dealer. The main uhaul place told me they get complaints about motel 8. Also the original place I wanted to pickup my trailer I would have bought $75 to $100 in shipping supplies. Because you moved me to a different location I ordered stuff off Amazon.
JOHN S
Indy Rental & Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent work
THEIN STrailer had a light out, employee was rude
KEVIN CYou should clarify your pricing in the hours before contract. I was charged double for extra hours inclusive of insurance that should cover all the hours?
Precious OStaff was very informative and helpful. This location worked with our situation and time line. We had excellent service.
SHARON A