Truck was not in good shape they overcharged and didn't give the usual time a actual Uhaul store would we only had 6 hours to return when a usual uhaul gives more time at least until midnight the trucks breaks were going out and it was very outdated.
HEATHER N
Royal Inn
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Indianapolis, IN 46224
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- 3.5 Average Customer Rating
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The 3740 N High School Rd office hours were posted as 8 am, but no employee was present at 8 am when I arrived. I waited for 30-45 minutes and an employee never showed up. I called customer service and was told the staff was likely showing up later that day, and I could rent the truck through a smartphone. No one told me any of this ahead of time. Actually, I was contacted by U-Haul and my rental location reservation was changed to this location a day or 2 prior to my rental. I went through all the smartphone steps, which were tedious. It would have been much faster had an actual employee been present. The truck was parked in a location close to another truck that would not allow me to get an adequate driver side view picture for the smartphone rental process. The truck was essentially new which was one positive. However, There was some sort of oily liquid in the truck cargo floor area that I had to clean up myself before loading my items. Overall, the process delayed me about 1 hour. I was paying movers, and they had already showed up at my house, while I was still dealing with the lengthy inefficient truck rental. Very frustrating process. The truck itself functioned great for my move once I cleaned up the cargo area.
Charles RThis isn't where I initially had my reservation. The first place confirmed my reservation, then didn't have the item I had rented. I had to go to a different location in a bit very nice part of town to get the rental.
HAROLD MThis location is in what best can be described as a sleazy motel. I had a 20 minute wait from the time I arrived until someone was dispatched to "help" me. I had to hook the dolly up myself. The guy who came to help took the normal pictures before I left and told me I was good to go. We had not checked the lights yet. I turned on my emergency blinkers and went to the rear of the tow dolly only to discover that the right light assembly was completely missing from the unit. By now, a manager type appeared and proceeded to tell me that this was not a problem, I should just go on. Normally, I would never pull anything without all the lights working, but I was desperate. I've rented U-Haul for almost 40 years. I tell my friends that owning a trailer is crazy, just rent a U-Haul. I get exactly what I need every time. I will continue to rent U-Haul for my needs, but not at this location.
WENDELL WI was told my pick-up time was 8 am but when I got there I was told by a virtual person (via video screen) that no one would arrive before 8:30 am. Lobby of hotel where I had to wait for half an hour did not have any AC.
LELIA S