Customer Reviews for Royal Inn
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very fast service. Quick in and out.

Rating:

1.0

Very slow mean and the equipment was horrible I wanted a truck with a ramp they had 3 of them told me that I would have to pay for the entire new rental and gave me a utility dolly when I asked for a alliance dolly tried to charge me more

Rating:

3.0

Truck did not have dolly or blankets in. I had to wait while they rounded them up

Rating:

3.0

Put gas in the tank

Rating:

1.0

I paid for a dolly and never received it also there was no ramp on the truck which made my move more harder And longer.

Rating:

5.0

The U-Haul is good

Rating:

5.0

Very helpful staff and easy to explain the process..

Rating:

5.0

Good

Rating:

5.0

Sam and Ali are always great and do what they can to get me the best deal.

Rating:

3.0

It was a great location to pick up and drop off

Rating:

2.0

Staff at location was rude. The truck’s engine made a terrible noise, I was worried it wouldn’t make the trip. Tires were terrible as well, when trying to accelerate from a stop, on a wet highway, the tires just spun and did not have traction. Whatever air freshener was put in the vehicle was overwhelming and gave me a terrible migraine. Overall poor experience.

Rating:

3.0

Location was clean, but truck was pretty run down. Drove 27 miles and put 4 gallons fuel back in. Took a picture of the gas gauge before and after and was the same. I was charged for two more gallons of gas on my receipt. Wouldn’t use same location again

Rating:

5.0

Excellent customer service:). Thank You!!

Rating:

4.0

It’s all good .

Rating:

1.0

They don’t know how to communicate to customers, they having me waiting on the line for more than 45 min after hung up on me. Bad customer service

Rating:

1.0

We ordered a dolly, got there and did a self check-in at 7am to find no dolly in the truck. We were stuck manually lifting appliances. This needs to be fixed.

Rating:

2.0

Did after hours return. Nothing clearly marked. Key return box nowhere near where trucks are to be parked and no directions leading you to it. Had to wander around looking for it.

Rating:

5.0

Free mileage.

Rating:

3.0

The customer services online

Rating:

5.0

9-21-24 I went in to pick up my rental truck The man was so nice and friendly. He happily answered all my questions if I ever needed another rental truck.I will return to the same location

Rating:

5.0

Excellent service and very helpful and courteous staff.i really recommend this place

Rating:

3.0

AC did not work in the truck on arguably one of the hotter days we have had. We pre-selected a drop off location closer to the area we would be in, and the staff pick-up location was insisting we needed to bring it back to them. It would have been a 40 minute drive and wasted many miles - in hindsight this was likely an attempt to get more money with overage miles.

Rating:

5.0

The floor of the equipment was hot while driving. Please, do something about it.

Rating:

5.0

everything is good thanks Uhaul Rent😀👍

Rating:

3.0

Keep up

Rating:

1.0

The worker was rude and added additional cost to my rental without my permission.

Rating:

3.0

I was the only customer and it still took 25 minutes to get me checked in (I already filled out forms online prior to arrival). I booked 24 furniture pads but they only had 7. While,driving at night on an interstate (in a construction zone with shifting lanes and no shoulder to use) it began to rain and when I turned on the wipers the windshield became completely unusable. The only reason I did not crash was by following the tail,lights of the vehicle in front of me). This vehicle was 100% unsafe due to this alone

Rating:

1.0

The guy at the counter called me bitches and whores. He lied and said he didn’t know how to use the $23 credit that U-Haul gave me. He said he checked the truck in and that someone already rented it but when we walked outside the truck was still there. He wouldn’t give us a receipt. He charged my card an extra $36 which is fraud. I’m filing a complaint and police report. I’ll never come back.

Rating:

1.0

We arrived on time at 8am for check in & no one was there. There was no communication about why no one was able to check us in. We left & returned at 9am at that time there was someone at the reception desk. We had to wait another 45 minutes to get served as the manager brushed us off to attend to other things which was frustrating as we were already late. He made me get the insurance in which i did not reserve. Then I was made to pay for 50 miles when I was only going less than 6 miles round trip. Overall he was very difficult to work with as his tone was aggressive.

Rating:

5.0

This location was very helpful and patient with me. I was upset about the bill, which was out of their control. The staff waited patiently and worked through the situation until it was resolved. I usually don’t write reviews but they really deserve a thank you!

Rating:

1.0

The manager and staff seemed to not know what keys went to which vehicle and had me and my party standing in the heat for almost 20 minutes unsure of what to do. The whole process took about 45 minutes just to get the keys. It was ridiculous

Rating:

3.0

Offer a copy of the contract not just hand them the key

Rating:

5.0

This the best place to go. The people are so nice and great price

Rating:

5.0

Service was good

Rating:

1.0

Please have the truck I requested at the LOCATION I asked for - I had to drive out of my way to get and return the truck. Please have the CORRECT size truck I ordered - I was given a smaller truck than the one I reserved. Please BE READY for me when I arrive (when you open) - I was delayed more than 30 minutes. Please SOME LEVEL OF CUSTOMER SERVICE - if you can't provide what I asked for - then PROVIDE a REBATE / DISCOUNT at that time - this location DID NOT OFFER ANYTHING!

Rating:

5.0

It was a great experience, I got a well maintained truck. Keep the good work up!

Rating:

1.0

Customer service was very bad. The truck had a smell to it. And I was charged for gas and I put gas in the truck.very disappointed in U-Haul, and especially this location.

Rating:

5.0

Great staff very smooth transaction no issues what's so ever

Rating:

5.0

Good service in front desk. Thank you

Rating:

5.0

Great company

Rating:

4.0

Overall, a very good experience. I had some concerns about the small amount of gas in the vehicle, but it was more than ample for my purpose. The check-in was very friendly and easy to do.

Rating:

5.0

Good customer Service .

Rating:

5.0

Your review is a little biased. Some of my responses were NA as that is an option, however you will not allow me to move forward without selecting one of the other options.

Rating:

1.0

Go over the contract with the customer and yall need to make sure that people know about the 100 dollar deposit when you make a reservation for equipment. The overcharge that I received was absolutely ridiculous.

Rating:

5.0

Sam and Ali were very kind and helped me get a U-Haul within minutes! Definitely would recommend

Rating:

1.0

I would tell everyone to not rent from this location. They overcharged my account, provided false information and were very rude. Highly unsatisfied with this experience.

Rating:

2.0

It was not clear where I was supposed to pick up equipment since it share space with a hotel. Also the worker was hard to hear since there was construction and vacumming and he was behind a glass wall

Rating:

1.0

I was charged over $50 for fuel when I filled up five minutes from drop off and the tank was full. I will absolutely NEVER use U-Haul again and I will tell everyone I know about my experience. The Naperville location was perfect but with being charged for fuel when the tank was full when I returned the truck has ruined my experience with U-Haul. When I returned the key the guy told me they would look at the truck and email me and what I received is this bogus fuel charge. I will definitely use a competitor next time. Horrible experience.

Rating:

1.0

Scary as it gets. Could not understand employee through the bullet proof glass. No instruction at all. Keep a ring binder of people's licenses which is odd at best and criminal at worst. Would have been best to have contactless pickup, but better if I could have used location I rented from. Hope I am not victim of identity theft from this!! Horrible representation for uhaul.

Rating:

3.0

The clerk at the desk was very rude. She said that I had to pre pay for 100 miles. She was not helpful in getting me registered for the Uhaul nor was she helpful and helping me find which Uhaul I was assigned to. She refused to give me a copy of my paperwork and told me to find it in my email. When I returned the U-Haul, no one was available to accept the key. The Royal Inn clerk excepted the key she didn’t charge my card extra unexplained $30.

Rating:

1.0

The two people were horrible from beginning to the end and the service was horrible they even charged me a extra day for being 4 mins late I will never use this location again

Rating:

1.0

I booked the truck for a location by my house and after going there to pick it up I found out my reservation was changed to a location 20 minutes away. I supposedly was called about this change but I never got a call and no one left a message. Then I was told I could at least drop it off at the closer location but when trying to do this I was told it had to go back to other location. Terrible service!!!!

Rating:

2.0

Upon rental, there was no fuel in the UHaul truck

Rating:

3.0

The truck had trash in it. I cleaned it out. And the whole online process is just too much. If I want rent a truck I should be able to walk in and do so.

Rating:

3.0

Truck was only at a half tank of gas. Employee was unable to find our preferred drop off location.

Rating:

3.0

Could’ve assured the rear door wasn’t frozen close and clear snow off windshield the truck needed PM other then that it was clean and customer service agent very helpful on check in

Rating:

2.0

Lady at the front desk is rude and matches the area should have known the kinda service I was getting by the area and they also we try to hike up the price be careful I will recommend another location besides a motel 6

Rating:

3.0

Hard to get to, parking area not big enough, didn't receive promised refund for unused boxes.

Rating:

4.0

Make sure is full of gas because last time was half tank

Rating:

1.0

May be more training they might be don’t know how to do their job 100%

Rating:

1.0

The paperwork they had me initial and sigb did not match the email I received. Showed different amounts of gas. I took phones to prove I filled back to where it was they till charged me for gas.

Rating:

3.0

doing all the pick up and return stuff using the phone app was not conveinent. both the pick up and return activities had to be entered 4 or 5 times each to complete the process. The attendant's first language is not english, and she was difficult to understand. The truck's check engine light is on.and the floor of the cab and the cargo area were dirty. Otherwise the truck performed well.