Customer Service was great, if I have to move anything from Indianapolis Indiana I would come back to your location. Thank You
IRENE M
Royal Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkYoung lady who handled my rental was very good. Had difficulty with the app when I returned the vehicle, attempted to return it in person. The posted hours said the location opened at 8am. Arrived about 8:10am and was told they would not be open for returns until 8:30 am. Arrived back at 8:30am to be told by a different person that no one would be available to return the vehicle until 9:30am which was very disappointing as I had a 9:00am appointment. Eventually found a gentleman on the lot who was moving vehicles around who was able to help me return the vehicle via the app. Overall, a very frustrating experience
Kurt WMore area for Equipment on check in as taking photos had you out in the middle of the parking lot and being Handicapped it was a task
Kurt OThe location where I reserved online was changed last minute. The promised $50 credit for that was issued … but not until I called about it. Then the new location added a $15 insurance coverage that I explicitly rejected when I reserved online. I called. They said they’d take care of it. Today I received my receipt, and the charge was still on the charges. Not a good experience.
Chris GAttitude not welcoming
Casandra M