I was scheduled to pick up my U-Haul at 0600. When I arrived the key was not in the lockbox and there was no one in the store. I took an Uber from the airport at 0545 to be at the UHaul location on time... this after over 24 hours of travel that started in Tokyo. Because the keys weren't in the lockbox and because no one was at the store location, I had to stand in the parking lot for 2 hours until the store opened to get the key from the front desk. However, despite the store saying it opened at 0800, no one showed up until 0815. I was exhausted and frustrated by the lack of preparation for my reservation. The UHaul personnel from the app did attempt to support but weren't able to resolve from a distance. They indicated I'd be refunded my money but it looks like I received a $50 credit. Mistakes happen, of course, but this seems like a complete lack of preparation and care for a customer.
Adam S
Royal Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46224
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Customer Reviews
- 3.5 Average Customer Rating
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If you advertise you open at 8:00 am, open at 8:00 am. I was there and told it would be 9:00 am. AS I had booked movers, 9:00 am was too late. The did have someone by 8:30 am, so I was able to complete my move.
Thomas BThey don't come out with the customer to inspect the truck before we drive off or after we returned it. I also don't like the fact that I have to wait up to 24 hours find out what I'm being charged after the truck is returned . I will never use or refer this location ever again.
CATHY CMy appointment was scheduled for 8am I didn’t get my truck until 8:50 and I got ran in circles the whole time
Quiana HCancelled my order and I had to make it again Charged me for two days despite having the truck for a few hours
ELWALI A