The dolly I ordered was not in the truck so I had to wait an hour for the store owner to show up. She was rude, didn’t apologize. The cab of the truck was dirty and so was the cargo area. I asked UHaul corp through email to refund the dolly charge since it wasn’t ready on time and that messed up the people I had lined up to help.
Brian N
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This location was chosen because I has looking to rent from a location close to home and drop off at a location near my land in Wisconsin. When I entered the drop off location of Ladysmith,WI the site provided me a list of available places locally to do the pick up. This location showed in green, availability and so that is why this location was chosen. When my husband picked up the trailer the printer was not working and he was not provided a receipt which would have shown us something was wrong as receipt said in town rental, unfortunately this was not found out until we went to drop off the trailer the following day as indicated when I reserved it , in ladysmith. After an hour of the store calling for assistance and not showing the rental ect we were given an option of dropping the trailer off and paying a 200.00 fee or returning the trailer to where we rented it from. We chose to return the trailer the day we returned from our land. This caused us to have the trailer more than the 24 hour rental and more work for us as it was only wanted the trailer for 24 hours. I am.very disappointed in the service and was mislead within the website to think that what I was reserving was not what was requested and then I called the phone number on the receipt and the mam I spoke to was rude and acted like this was my error and I would have to pay for the extra days. I would like verification that no other charges besides the original charge will be taken for this rental thank you,Toni
Toni JAlways have a good experience with this store.
VICTORIA WNever received code to get keys. Had to wait an hour until store opened
Jamie VStaff who helped me was friendly, knowledgeable, and kind. I would definitely go back.
JOHN J