Customer Reviews for 1St Class Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

3.0

Mobile app was very cumbersome and not user-friendly. Unable to upload pictures as required.Truck was extremely close to another truck making it difficult to drive out. Staff was very friendly with return.

Rating:

5.0

customer service was great, clean truck, friendly, very knowledgeable people who were able to get me through this process without a hassle.

Rating:

2.0

Had to wait for them to open and they didn’t open until 1 hour past when they were supposed to. And we had a 2000 mile trip a head of us. They were friendly but not professional.

Rating:

1.0

Returned the trailer 3 hours before our 24-hour due date. Took photos and videos of our return since I question how they check for returns; great thing we did. And, even though I called their office phone number and left a message on their voicemail to let them know we returned it, they have no place to leave return information for trailers. Sure enough, I was billed for a second day, claiming it was returned on Monday in the late morning (I was at work 35 miles away at the time). I had to call U-Haul customer service to record my return on the day it was due, and a second time to get a credit authorized for the second day, which was overcharged. Both U-Haul corporate reps were amazingly kind and took care of noting the overcharge and issuing a refund, but nobody should have to call U-Haul twice over a 5x7 trailer rental. If a U-Haul return location is not open for business on a Sunday or after hours, leave a sign-off, an email address, or a place to "scan your return" or enter the rental number so the rental return information can be updated. We also attempted to sign off on the U-Haul app; it would not work at this location-kept saying "timed out." No customer should be charged extra because the agent did not check security cameras first thing to verify return times, or listen to their company voicemail. Had they offered some kind of place to scan our info, it would have been automatically updated. Thank you to both Russ (on Sunday) & Ashley (on Monday) at U-Haul Corporate Customer Service for doing a great job helping us with this return and refund of the overcharge by this location.

Rating:

2.0

Scheduled pick up for 5:30pm. Arrived 10 minutes early. Location scheduled to be open until 6:00. When I arrived the door was locked. No one there. I double checked my reservation. I hooked up the trailer. At 5:45pm I left with the trailer. Location called 10 minutes later accusing me of stealing the trailer. No apology. No explanation. I will NEVER do business with this location again

Rating:

5.0

Great Customer Service!

Rating:

2.0

I was charged for an extra 24 hours despite returning the truck on time.

Rating:

2.0

Office area where I checked in was dirty and cluttered, not friendly customer service while checking in. Vehicle wasnt brought up front pending reservation. I couldn't get in the driver's side due to the parking. Unable to leave vehicle on lot during rental timeframe. Had to find alternative parking. Vehicle wasnt checked prior to my arrival, found empty soda drink on passenger side. Gas level was labeled 3/4 full but was visually below that.

Rating:

5.0

Drop off went great

Rating:

5.0

Outstanding!Just like it should be. Thank you! :)

Rating:

5.0

My contract said return to the location I dropped it off at, but when I went to complete the return in the app it told me I had to go to a different location otherwise I would be charged extra. Very frustrated with UHaul, I got no notice that the drop off location changed and I went to the place that was stated on my contract. Thankfully the man that was at the contract drop off location was extremely nice and helpful.

Rating:

3.0

Make sure that the equipment that people need for the move and anything else is there; because I asked for a cargo cart for the belongings and it wasn't there.

Rating:

5.0

This location is well placed and staff are knowledgeable and friendly. They communicated their policies well and the equipment was in great shape. I recommend using this location if you’re in the area and are in need a a u-haul.

Rating:

2.0

Left in middle of day with sign saying “will return in an hour” but didn’t say what time they would be back

Rating:

2.0

There was nobody working at the building. We had requested dollies and furniture pads. Somehow they were taken off our reservation and nobody was there to help us. We ended up purchasing these items from Menards

Rating:

4.0

Having better information prior to pickup would have instilled more confidence in the pickup process

Rating:

5.0

Very friendly family owned business.

Rating:

5.0

Kim was so kind and helpful with my drop off. Great location. Quick service.

Rating:

4.0

Overall it was good. Great service. Vehicle alignment seemed off.

Rating:

1.0

Ppl didn't help They was too busy to give me a receipt

Rating:

5.0

The U-Haul representative was very helpful, polite, and personable. Great location.

Rating:

5.0

Good service

Rating:

5.0

The staff was EXCELLENT. Friendly and helpful, great experience.

Rating:

5.0

Left the dolly inside the trailer. My phone wouldn’t take pics but after I cleared some space, the transaction was completed. I took pictures and if needed please send me an email so I can send the photos.

Rating:

5.0

Friendly and helpful staff

Rating:

1.0

The guy shows up 10 minutes late, then charged me for an overnight fee and an extra day. I only had the trailer for a few hours. I did check in with him after I dropped it off. Stay away from this place.

Rating:

4.0

Did not expect to do the connection of trailer to my truck, but staff gave direction while I did the work, and it worked out.

Rating:

3.0

Didn't ensure equipment was working properly with customer. Additionally, no information was provided at booking that a trailer light adapter would be required for a 4 to 7 pin. Then to get the adapter cost almost the cost of the trailer. I would have brought one if it would have known it would be required.

Rating:

1.0

The lady was crabby and not helpful. I was simply dropping the trailer off and I do not know how to back up with the trailer, she told me that ! will have to unhook it myself and physically push it into the "correct" spot. I am 60. I cannot physically move the trailer. I flagged down some random guy to assist me. If I couldn't find anyone, I reluctantly would have unhooked it and left it right in the middle of the lot. Not a great representation of UHaul. UHaul location employees are much nicer and more helpful.

Rating:

1.0

I made a reservation to drop the trailer at this location at 10am on July 3. The day before I confirmed the drop off location and time. When I arrived, the location was closed for the holiday. The website did not say they would be closed. I called the Minneapolis area U-Haul rep. She told me to leave the trailer there and it would be checked in when the location reopened. I questioned her again about it, including the blankets in the back. Again, she said to drop and I could leave. She didn't tell me there was a procedure on the app for checking in after hours. On Monday July 6 I got an email for an additional charge. When I called the location, the owner was dismissive and said I didn't follow procedure. He said "too bad for you." Sad situation. The place was a dump. Someone from U-Haul should do a visit to see for yourselves. This entire rental process was less than expected for U-Haul. Communication is a wonderful thing when it occurs.

Rating:

5.0

Just keep being you! I did have a problem with doing the photos after picking up the U-Haul so I hope that doesn’t cause any issues. I did take them personally myself so if you need me to send them on my phone to verify the gas gauge, etc. please let me know.

Rating:

5.0

Friendly and easy to communicate with

Rating:

2.0

when I rented the van the employee said you didn't plan on parking your vehicle here did you i said yes then he said it was $30.00 per day to park it there I said that is ridicules and he said you can park on the street across from them, not the greatest area so i had to leave my truck on the street and get my wife to drive me back and pick my truck up. I have rented several times from other uhaul locations and never had been told it would cost me to leave my truck when I rented a van. the employee seemed to have an attitude, but when I returned it he did not even pay attention to me but the woman that did see me was very nice. i will not be using this location again

Rating:

2.0

Gave us 2 bags of blankets, saying all were there. Ordered 24 and received 8. Ordered a hand truck, not available

Rating:

1.0

Very rude. Had requested a furniture dolly in my reservation but upon pick up-was told they did not have one. Truck was filthy. Called the location to complain & lady got rude and hung up on me.

Rating:

5.0

The woman at the desk was wonderful, full of positive energy.

Rating:

3.0

the drop off instructions had me dropping truck off at 9:00 am. We had to get to work so left the truck there, dropped key in drop box and I tried figuring out how to complete drop off but the app I had to download didn't give a drop off option. I called the office at 10 when they opened and said I had dropped the truck off an hour earlier per the info Uhaul sent. There was nothing in paperwork about being charged an extra after hours service fee ($20.00).

Rating:

3.0

The uhaul truck I had rented had 2 outside left side mirrors. I could not see through the passenger outside mirror, I tried to adjust it, but nothing would work, until I read the sticker underneath the passenger outside mirror that says "left side mirror" when it should be a "right side mirror". That explained why I could not see any traffic coming from the right side lane when I drove it home. I had a family member followed me while I drove it and I had to be on the phone with him the entire time so he could tell me when the road was clear for me to switch to the right lane on the road safely. I called 1st Class Auto Sales, where I rented the uhaul truck from and I reported it, because it's dangerous to drive the uhaul truck like that.

Rating:

4.0

The Drop off process could be a little more efficient.

Rating:

4.0

Just very busy. Left blankets in teailer

Rating:

3.0

Muy mala experiencia no me suministraron la información correcta al momento de solicitar el servicio me cobraron 227.90 $ por solo 60 millas y otros recargos ahora tengo que pagar 47$ más. Eso es un locura total

Rating:

5.0

nothing! Great!

Rating:

3.0

Dropped trailer off on Sunday. No personnel present but no problem with drop-off.

Rating:

3.0

The trailer is heavy to lift and doesnt have a jack stand Nearly pulled my back out hooking up Would recommend a jack stand o. At least ur heavier trailers to prevent injury

Rating:

2.0

Let the customer aware if you are going to use the self checkout after hours that there will be an extra charge of $20. I received an email asking when drop off would be as they needed the truck for others. We decided to drop it off early thinking this would help the location but instead received an unauthorized charge on the credit card. Very disappointing!

Rating:

1.0

Trailer lights did not work. Poor experience at a very high price.

Rating:

4.0

The app didn't work for pick up or drop off.

Rating:

3.0

Have the vehicle in good running condition, clean and fully stocked.

Rating:

5.0

The lady at the front desk Kim was very nice and clear with all the information required.

Rating:

2.0

When we got there, there was one guy working, the place where we needed to drop the trailer was unclear and there were dozens of trailers and trucks around. When we finally got someone’s attention we had to back up and drop. It took them 15 hours to check it in and when in called to inquire, the man James, who answered the phone associated with the number said “we don’t open until 10am.” I had called around 9:25, I asked why he was answering the phone and he simply hung up the phone on me. I would not recommend this facility at all.

Rating:

2.0

This is the second time I have rented from U-Haul where I paid for blankets and didn’t get any blankets. The first time I never received a refund. I would like a refund this time, please.

Rating:

5.0

Not a thing everybody was so helpful

Rating:

5.0

The electrical connection was faulty on the trailer. It worked at pickup but not when I got it home. The Burnsville store replaced the faulty wiring. It works great now.

Rating:

1.0

Customer service was very rude

Rating:

1.0

Customer service is horrible and rude. Office was not open to get keys until we had to call customer service. Waited 1 hour. We lost time from our reservation because the representative wasn’t there. Wouldn’t recommend

Rating:

5.0

The drop off location was suitable for a business transaction, but the parking lot was a jumble of vehicles , and the building itself was very rundown and offputting. The lady inside was very nice and cordial no problem there.