U-Haul is a low priority for location. Owner never got off phone while renting me the trailer, had me hook it up myself, no safe check. The owner had not looked at the trailer before rental, dirty inside and outside and last renter left the trailer locked shut with a padlock, which I noticed before leaving, so the owner cut off. If I would not have inspected the trailer and notice it was locked shut, I would have arrived at my destination to use the trailer, it would have been locked, and the dealer closed . Poor service and no care for the customer.
Greg C
Wernet Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
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Customer Reviews
- 3.5 Average Customer Rating
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Charged fro 300 more miles than we drove!!!!!!!!
Erin PWent out of his way to assist. Excellent service.
BENJAMIN EOverall, it went very well. A couple of improvement opportunities. The dolly we rented wasn't in the truck. I thought to check on it after we left and had to go back since it wasn't there. The requirement for multiple references that you would call seems a bit extreme.
Laine MI am 75 yo female. I shouldn’t be renting a 20’ truck. The 10’ earlier rental was more suitable. I was not able to raise nor lower the rear door. It was too heavy and too difficult.
Roxanne H