Guaranteed reservation wasn't available, had to drive 40 miles round trip further than expected, price for the rental was significantly more expensive due to this issue, was offered a lower mileage rate but still cost more than the guaranteed reservation. No $50 rental credit was given as expected with their guarantee.
JAMESON F
Frog Preowned Autos
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inwood, WV 25428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The attendant was dedicated to customer service
Arthur JThe person at this location needs to do his job efficiently and improve on returns. Because of his negligence l was charged an extra day.
Mahadeo SKind of painful checking the truck out. Guess the system was running very slow, but customer service was very helpful and did it for me because I wasn't able to at the time.
Auston ENot happy that about mileage overage as I made a reservation in Warrenton Va then had to drive 23 miles to pickup which was not explained to me , putting me over on mileage. Not impressed
RICHARD A