They were great. I had a lot of questions and they were very patient with me. The vehicle was well maintained and ran great. Had no issues.
Jonathan M
Island Lake BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Island Lake, IL 60042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The person taking the truck in was not great with communication. He left us to go inside without saying anything. We were not sure if we should leave or not and had to go inside and find him to ask.
Maura DI recently rented a U-Haul from the Island Lake BP location, and the entire experience was excellent! The process was quick, easy, and hassle-free. The staff was friendly and made everything simple from pickup to return. I was pleasantly surprised that this location offers U-Haul rentals. It’s incredibly convenient to be able to grab a truck while stopping at the gas station. Honestly, they should add even more trucks because this location is so convenient and makes moving much easier for the community. I highly recommend renting your next U-Haul from Island Lake BP. Great service and a smooth experience all around!
Khurram GThe U-Haul locations are ok. Never had an issue. What I have had an issue with is U-Hauls IT/backend infrastructure. For a company that has been in business for over 80 years, you would think they would be able to get it right - and they have not! For example, when you "reserve" a truck you really are not reserving a truck - you are expressing a "preference"! WTF is that? Literally I made 3 "reservations" in a row and all 3 times they called the day before and said that location doesn't have the truck, but you can get it at X. WTF? The 1st time, I was able to accommodate it. The 2nd time, I could not - the new location was too far, so I had to cancel everything and reschedule. The 3rd time it was basically down the street from my original preference. Also, the Moving help section is messed up as well - you cannot communicate a specific load/unload time - only Morning, Afternoon or Evening. And, once I selected Morning for the 1st helper, it would only take morning for the 2nd! The dates are pre-selected for you and they assume that you are loading on the 1st date and unloading on the last date - not a good idea. Let the customer input both dates! Do better, U-Haul.
Brian JI had a fantastic experience picking up my rental from Island Lake BP, and the staff were absolutely awesome from start to finish. Smooth check-in process**: The team was quick and friendly, making the whole pickup feel effortless. Helpful and knowledgeable staff**: They answered all my questions clearly and offered great tips to ensure a safe and efficient move. Great attitudes**: Every team member was positive, welcoming, and went above and beyond to assist. Well-organized facility**: The location was clean, well-stocked, and easy to navigate, which made the pickup experience stress-free. Excellent communication**: I received all necessary information upfront and was kept in the loop during the process. If you’re in the area and need a U-Haul, I highly recommend stopping by Island Lake BP. The staff’s Awesome Attitude and professional service make renting a breeze.
Khurram G