Dropped off after hours, app worked well. No issues.
William S
Simple Bid Auction Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jenison, MI 49428
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Customer Reviews
- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe location was fine, but the app was bad, then customer service told me that they would refund me the $50 for a guaranteed rental (which never happened), and the whole process to get the truck in the morning was truly awful. I spent over an hour calling multiple times with finally someone helping me get through the process. I had called earlier in the week to try and avoid this exact situation and they told me they could not help me until it was closer to the actual rental day. I will not rent from U-Haul again in the future.
Brad LEverything was fine
mark hI was charged for a storage unit i never wanted and have me on a monthly payment for the same unit I never wanted or have used. No one will respond to me about it. The truck was fine is just the process of picking it up after hours. I spent an hour on the phone in the parking lot and still wasn't able to get my truck keys. I had to make another trip the next morning to pick up the truck.
ANTHONY VKeys were not in the correct lock boxes
Brian H