I was surprised by how rude / unfriendly / mildly hostile the staff was at the pickup location. The employee was short with me straight off the bat. After I signed in, he handed me the keys to a truck that had a nearly empty gas tank and three out of four shattered rear view mirrors. He then instructed me to fill up the tank while I was there - something I've never needed to do when I pick up a U-haul. Before I could fill up the tank, I showed him the shattered mirrors and he argued with me that they "aren't THAT broken". I told him it's unsafe/illegal and asked him for a different truck. Then he switched to telling me that it's the only truck available even though there were at least five identical trucks parked next to it. He left me standing there in the parking lot in the middle of our conversation. I got back in line prepared to bail on the whole rental. By the time I got to the front of the line, he magically handed me the keys to a different truck with working mirrors and a full gas tank without any sort of apology or explanation. I wonder if he was purposefully giving me a truck with damage so that I could be charged for the damage upon return. I can't think of any other explanation for how bizarre the interaction was, and how easily it was rectified once he realized that he had been "caught". It left me feeling worried that I could be overcharged or blamed for something when I returned the truck. I'm not usually a very suspicious person, and I rarely ever write bad reviews, but I wouldn't recommend this experience to anyone.
ANDREA E
DDAR
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jersey City, NJ 07310
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Customer Reviews
- 3.5 Average Customer Rating
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The battery of the van just died after parked it after driving only a mile, and when the roadside assistance popped the hood to check the car, there was a dirty rag in there.
HAOMING SThe vehicle smells so bad and dirty.
MUQING LThis location shares a site with an Exxon which makes it extremely convenient to refuel and return the vehicle. However, it is evident that the Exxon is taking advantage of this convenience by charging 30 cents more per gallon on gas when compared to several other stations within a few blocks. But I did appreciate having the gas staton attendant knowing exactly how much gas to add to get it back to the original level of the rental.
Peter CThe U-haul crew at DDAR/Exxon on Luis Munoz Marin Blvd in Jersey City was friendly and helpful. Pickup and drop-off were quick and easy. I will use them again if I need a truck in the area.
Gordon M