We were overcharged for mileage. We were charged for over 200 miles when we drove it less than 100.Matthew M.
Trailer Rental & Towing in Jonesburg, MO at Classic Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Jonesburg, MO 63351
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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You can not promised us a pick up of three miles from our house and then the day before call and say the truck is 40 miles away, take it or leave it! We booked this truck 2 months out and had more problems then I would have ever thought..... you're not in the system, we don't have your reservation, that's not the price, who quoted you that, well this is a price now , it's only sixty five more dollars , you picked the wrong time to move everyone's moving now, your truck is not three miles away, your truck is 40 miles away ( that's 80 Mi round trip) take it or leave it! We lost 3 hours of moving time, $20 in extra gas , and $45 in labor "driving time" because of having to go and get this truck. The gentleman was nice where we went and got the truck but two rottweilers ran out and acted like they were going to bite me. My driver's wouldn't even get out of the car. And when I talk to people on the phone they acted like "it's your problem" do you want the truck! I did call a regional office in St Louis, she was very nice but again nothing could be done. We gave U-Haul 2 months notice and this was the appreciation. Pretty sure we'll never use again unless desperate.shirley M.
Located on the outskirts of town, the nature of this business is not one of "aesthetics" but clearly a pick-up/drop off point. That being said, the gentleman in attendance was very efficient and pleasant to work with, clearly a plus for any U-Haul customer.Patty E.
everything was good no issuesdale M.
Hard to find office. They need a better sign.Hubert H.
Fred was friendly and helpful. He even called twice after the drop off to verify information and offer suggestions for future use.Debbie E.
Have the requested truck delivered to the location where I want to pick up instead of sending me to a town 20 miles away to pick it up myself.Raymond H.
Truck was clean and ready to go. Fred was awesome, recommended a great local restaurant too.Christopher B.
I made reservations over a month before pickup, at a location much closer but had to drive 50 miles to pickup this trailer because you had no other. A 40.00 insurance fee, he said put on bill automatically. Also the moving pads smelled like cat pee...??? Not a good experienceKurt L.
Fred was a great help. I would recommend everyone to use his services.kenneth W.
Fred was great with the handling of my needs.jerry B.
Office was unbelievably dirty. Equipment stock very limited.Bill R.
Very quick service. Great rate and met the needs of the job.BRIAN H.
Fred was amazing! We needed a truck during a flood, it was after 6pm on a Sunday. He was the only place open to help. We saved our stuff because of Fred.anita R.
Very professional and Excellent hometown business.Thomas C.
Location was closed when I returned the truck at 5:00. left everything in drop-boxDAVID R.
We had a very good experience.ken M.
Closed early on Saturday. Had to do after hours drop off. TERRIBLE EXPERIENCE WITH UHAUL!JoeRyan A.
agent was friendly and helpful, but I don't think it's a good idea to let the guard dogs run loose. they weren't mean, but they jump on you and lick you and jump on you're vehicle which gets you dirty and smelling like dog and could get scratchs in the finish on you're vehicle.michael W.
Someone needs to call me. Not only was i physically threatened and racially discrinated against when the truck caught a flat tire uhaul and the vendor asked and had me wait 4 hrs to get it changed.Alan J.
When I reserved this trailer, I originally wanted to rent it from 4pm to 4pm. Because the location was closed after 2pm on Sunday, I was forced to pick it up earlier than I needed. When I discussed this with the representative at U-Haul, I was told that the location was somewhat flexible and I would not be charged for a second day if I was a little late. If 46 minutes does not constitute as being a little late, ten I guess I will have to reconsider using U-Haul in the future. Bottom line, don't make statements you don't intend on honoring! Robert BaldwinRobert B.
i was charged an extra day, and billed for 5 gallons of gas that was never used. fraud.Jessica S.
My only dislike is when I rent the trucks I have to have them back within a 24 hour window or get charged for two days. Even if it is 24.5 hours the charge is for two days. Lighten up!TAMARA B.
I was upset they changed the location. I didn't have a problem with them asking us to drop something off but I thought they should have discounted us for dropping something off for them because it was a extra trip to stl extra gas extra time extra milage on our vehicle and out of our day. But other then that it was great service. The location pick up was hard because we got lost for 45 min because we didn't know the area and map quest gave us wrong directions. But customer service and all employees were very nice and helpful. We will use uhaul in the future thank you.TIFFANY P.
Nothing. Everything was great.DAVID B.