I opted out of damage insurance but was charged anyway and had to make two calls to get it refunded.
Myron K
The Mail Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I got charged for gas even though I filled up to where it was when I picked up (5/8 tank). I paid $30 for the coverage plan even though I explicitly asked for the $15 plan. I called the morning after and was interrupted by the worker there when I tried explaining. I ended up paying over $200 for 5 hours of renting the uhaul. Never renting from you guys again - at least other companies are transparent with the amount you’ll be charged. Terrible customer service, terrible truck (brakes were squeaking, steering wheel was sticky, heat/AC smelled terrible), and awful parking.
Joseph MCustomer service. Had to go hookup the trailer after finding it. Had to drive it back to the location to have pictures taken. I have never had to find, hookup, check for all to be working, wouldn’t think that this was something uhaul would approve of.
KEVIN GSTAFF was kind and helpful and very knowledgeable
Kathrn RHorrible service Horrible company Horrible staff literally the worst company I've ever dealt with 0 stars
CLYDE S