This was not my original pickup location, so not sure why this drop off was on my contract. They were not open on Sunday when I dropped off my equipment. The driveway was complete mud as it had rained. Additionally, there was limited parking and the UHaul app did not work. Between the additional mileage to drop off and other issues, cost me an addition $50 to use this drop off and 30 minutes on the phone with U Haul customer service. Not a good experience. Do not utilize locations that are not open during normal business hours 7 days a week.Christopher T.
Texas Tires & Wheels New And Used
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Katy, TX 77494
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- 4.0 Average Customer Rating
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Location was fine. I picked it because it is convenient however Haul now they charge for every little single thing they feel they have the right to do. It took me over 20 min only to get the app to work to pick upo the truck and the clock was ticking from the time I made the reservation not from the time I was able to pick up then truck and I also have to returned it on time so I wont get charge extra for it. Also when you return the app has 30 steps to get ready so if you get there on time and it takes you another 25 min to return the truck that is also extra money you are charging.It doesn't seem fair to me you do that.Marjorie L.
Very convenient and affordable easy pickup and drop off Thank youDANIEL B.
Great location just make sure to have all supplies in stock. Didn't have the moving blankets which was ok but made it 1 more thing to run around and get when you really pressed for time when moving already. Will say guys really professional/ kind / great!Dianne C.
Very good customer serviceOscar R M.