They were closed when I got there, so can't speak to helpfulness.
Chris L
Kingsland Pac-Ship & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingsland, TX 78639
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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So I don’t want to blame the store owner but U-Haul definitely dropped the ball. First off when I reserved the truck they advised I may have to drive up to 25 miles to pick up a car transport. The day before pickup they advised that I’d have to drive 80 miles for it. A billion dollar company should be more equipped and the inconvenience cost me two days which I had to pay on my own to my apartment. We had no choice but to drive the 160 miles and get it but when we got there it took almost 2 hours for me to get dispatched due to a horrible signal and uhauls checkout system. Once we were dispatched I started driving home and 30 minutes later I get a call saying I have to return the equipment due to an e-alert so I then stopped and had to call U-Haul and that took another hour. Come to find out, an emergency contact was listed on my contract so that’s why I had to bring the truck back. Thankfully a rep named John assisted me to where I could stay on the side of the highway until they worked it out. Although I was compensated with a discount and a few extra days this entire experience was aggravating and frustrating and I’m disappointed in U-Haul.
brian lEmployees in both Kingsland and Keller were exceptional, both very friendly, professional and helpful
DOUGLAS DThank you for unhooking the trailer and parking it in the lot.
TOdd DBetter communication between customer and UHaul.. The end result, however, was a great trip with zero problems with the trailer and great service at the drop off location. Thank you to all!!
Mary M