Truck needed an alignment bad it was pulling to left and steering was loose. I did inform location it was dropped at and also informed U-Haul via phone. I have used U-Haul many times over the years and will continue to do so. Overall great experience
Karen W
Kingston Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, GA 30145
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Customer Reviews
- 4.0 Average Customer Rating
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So I returned the truck, app was not working. I was advised to call a guy by the name of Mike, so I did. He didn’t answer after several call so I left a voicemail. Well I get my invoice; and was charged an additional 3 days and gas, that was not accurate. After spending time on the phone with Uhaul customer service they were able to get in contact with Mike the owner of Kingston Grocery, in which he admitted fault for the additional fees incurred. But stated he refuses to refund my money! This is horrible and I will be reporting this location to whomever I need to get this rectified. This is considered fraud!
Tyler ROvercharged and no one will respond to my email for order number ORD3268731733
David SIn the back of the uhaul where I was putting my stuff was really dirty. The uhaul I had had the check engine light on. The alignment on it was wayyy off. Also there was a lot of play within the steering wheel.
Paige UMake sure everything is correct dealing with the inspection of the truck
Norman M