I made the reservation for pickup in Marshfield days before the rental. The afternoon the day before the rental I received a call that the pickup spot was changed to Kingston. The person on the phone acted like it was no big deal but I was coming from the north shore and had people all lined up to help. Then when i turned the truck in you charged me for excess mileage - the excess was the distance from Kingston to Marshfield which should not be my cost but yours given you changed the reservation - not me.
John B
Kingston Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, MA 02364
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Customer Reviews
- 3.5 Average Customer Rating
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David BVeh dropped off. No complaints
KEITH HI found that the self check in process was problematic. The app wouldn’t allow me to upload pictures. Eventually I was able to speak with someone that sent me a link to upload. This caused a 45 minute delay in my 4 hour rental.
MICHAEL JI rented 2 furniture Dollie’s and an appliance dolly . They did not have them and did not tell me they didn’t have them . I checked the back to make sure they were in there . They did find a small dolly but honestly didn’t really help much . It would’ve been nice to be told they didn’t have them . I also would’ve gone to another U-Haul place to pick them up .
JULIE M