My reservation that i made over a month ago was to pick up a van Saturday 8/16 at 8pm. When i went to pick up the van, the keys were never put in a keypad bin. I called UHaul and they said sorry nothing they can do until Sunday 9am when the location reopened. I had people lined up for Sunday morning at 8am in Boston to do this move. I had to rearrange several peoples schedule because of your lack of attention to details. This is the 2nd time this same scenario has happened. In the future i will do everything i can to never us UHaul again.
MICHAEL L
Kingston Car Wash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, MA 02364
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My Bill was off and i was overcharged. Disappointed in UHAUL. The staff and location were fine. Hard to find the help button but once we did the staff was fantastic.
Rafael WGreat service I was fully taken care of
KENNETH GI am giving this location an excellent review all on account of TJ who works at this location. I had arranged to pick up my vehicle after hours for mobile pickup and was nervous because I had never done this before. I had gone by earlier in the day and spoke to TJ before it closed to understand the procedure. When I went later in the day, the app would not allow be to access the vehicle I reserved. After waiting on hold with U-Haul, and finally speaking to a representative, they told me the person who rented the vehicle before me had not returned it yet (Note to U-Haul - you should schedule the drop-off and pick up so close together). U-Haul was going to try to locate another vehicle for me at another location. This was troublesome. Off in a distance, I noticed TJ was there. Though he was off duty and there for personal reasons, he happily helped me and was able to get me a truck and took care of it all for me within minutes. I was so grateful for TJ's help and really appreciated his attentiveness. THANK YOU, TJ!
Karen TI didn’t get the dolly and got charged for it. Other than that it’s good
Owen L