I went in and had to do the reservation on the app while I was there rather than her just doing the reservation. I also was only going a few miles to pick items up and take them to my house, so I did not take the additional insurance. However she added it anyway even though I told her I didn’t want it. I didn’t realize this until I got the email receipt at the end of the rental. Also, the truck was in rough shape - dings, dents, rust. The time it took on the app to do everything was seriously longer than the time I had the truck in my possession. The app didn’t work right.
Jennifer D
Yogis Cruise Inn Pizza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kokomo, IN 46901
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Customer Reviews
- 3.5 Average Customer Rating
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It started off very ruff. No one told us that we had to do this online. Through the app. I was furious. I didn't know how to do this. IF I had been told this ahead of time I would have made sure to have gotten help. I received a call from a very nice man and he did what needed to be done from his end. TY John for helping
wanda wWe had to shovel the uhaul truck out which was completely unexceptable. The truck stalled everytime you stopped. We even had to have road side assistance out at one point because it would not even restart.
Michelle JThanks for all the help doing things on the phone to make everything proper.
Ray DEverything was good
NORMAN W