Truck was given to me nearly completely empty on fuel. I had barely enough to make it to a gas station. The battery was bad and required a jump to get out of the lot, then again at the gas station, then again leaving to move. Awful experience and I will be avoiding U-Haul as much as possible going forward.
Nathanael Burks
Shop n Go 3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kountze, TX 77625
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Customer Reviews
- 3.0 Average Customer Rating
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Had made an appointment to pick up 6x12 tandem trailer at the Vidor Tx location. Waited 1 1/2 hours for someone to come. After several phone calls and voicemails to the posted phone numbers and no one returned my calls I was directed to another location in Kountze Texas. The first trailer I was assigned had a bent tongue. I showed this to the employee and he insisted I take it like that. I told him no and he assigned another trailer to me. I was told I would drop the trailer off in Fredericksburg Texas. When the return date came I was told to drive to Harper Texas to return it. An 80 mile additional round trip for me. I completed my contract obligations and later found out that I was charged an extra day of $30.80 for no reason. I called U-Haul and reported this. Was promised I would be credited for this extra charge. Still haven’t heard back from anyone.
Dwayne CessacThe only good thing about this u-haul rental was that the drop off location had adequate space for me to park a truck.
Christian RamirezOwner in charge was not at the location. He sent a worker to help me get the trailer hooked up and that worked out fine. I talked to the owner on the phone asking about the 12 blankets I had reserved: Him: We don't have any blankets Me: Yes, you do. I can see them in the window. Him: I don't have a key to get in the building. Me: Hmm, that doesn't make sense. Him: Do you really need the blankets? Me: Yes, I'm moving antique furniture. Him: Can't help you, yada, yada, yada Me: You have to help me. Him: I'll check something and call you back. Ten minutes later he arrives at the facility, opens the door and gets the blankets for. WTH was all the lying about? I assume he just didn't want to make a trip up to help me.
Brian ChisholmThe uhaul leaked on the driver's side driver got very wet while it was raining. When went to pick up uhaul. Had to clean out the trailer. It was in need of sweeping out
carolyn mkorbini