The truck battery was dead when we got there. We had to wait an hour for roadside assistance. Inside the xab smelled like cigarettes. There is a horrible shake with that truck once u get to 25 mph and it shook so bad it knocked stuff over and broke my flat-screen tv. The check engine light was on and the engine kept missing. The roadside assistance guy ran a check on the truck and he said the o2 sensors were bad. I asked for another truck and they told me no that was all I could get. Worst experience ever especially paying over 200$. I can't believe how uhaul is putting trucks on the road like that. Huge hazard!Diane D.
The Mac Agency
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Laceys Spring, AL 35754
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- 4.0 Average Customer Rating
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OK as a dropoff location, but it's literally a Mom & Son operation, so when the son is gone, you're probably on your own for hookup.James P.
The Mac agency was great. However, uhaul did a horrible job with logistics. My contract had to drop off location as istorage. I then received an email from my storage stating that I dropped my unit off in the wrong location. He told me it was supposed to go to the Mac agency. I brought it down to the Mike agency and currently there is a late fee pending on my debit card for $28.42 and I dropped the unit off where my contract stated. I trust that the Mac agency is going to fix this.KRISTOPHER H.
Extremely friendly and helpful staff, and extended hours made pickup easier.Wendy R.
The app gave us several issues while trying to check in. Keep asking for several contacts that had to be called and verified before we picked it. Used the live chat and no one ever responded but then after that, we got the lock box codeLaura Y.