We declined insurance coverage when we reserved the trailer on-line. After picking up the trailer and already gone from the location we noticed there was a charge for insurance coverage. We called within 5 minutes to get the coverage removed. Nobody answered the phone. Approximately an hour later we called, no answer again, and left message requesting the insurance coverage be removed. We decided to keep the trailer an extra day. They again did not answer the phone again, so we made the request on-line. When we returned the trailer and inquired about the removal of the insurance we were told that we had to pay the insurance coverage. The man we talked to was rude, not a person you'd want representing the U-Haul name. Total charges were $160.91 for 4 days and $40.22 for the additional day. We've rented u-hauls trailers in the past from several other locations (we're retired military, we move a lot) and have not ever had a problem. If this is not resolved, we will be going to Penske from now on.
EDWARD L
McVannels Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lachine, MI 49753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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PETER NNever recommending u haul after my experience they tried to charge me a extra 15 dollars after I told the guy when I picked up the truck that I was moving 230 miles and I lost out on 600 dollars because I only had the truck from Friday to Saturday and I'm on social security so now I have no way to feed my own family and I was supposed to get money back because it was a 48 hour rental. My brother is a witness to everything please contact me if interested in making this right
JACOB FBrian was so helpful and considerate with helping us secure a rental truck, going above and beyond. I definitely recommend dealing with Brian’s location even though it’s 14 miles out of Alpena. He has a large selection of trucks and trailers to meet anyone’s needs and the return process was easy and trouble free.
Lorie KBrian does a great job attending to any specific needs of his customers
DONALD G