Amazing customer service!! your equipment was clean and comfortable. Wonderful experience for a very stressful situation.
SUSAN L
McVannels Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lachine, MI 49753
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location will add insurance to your trailer rental and give you no choice if you get a trailer. U Haul insurance is OPTIONAL. If you get dinged for it, call the 800 number and explain you want your money back.
Phil ABryan and Christine, who own and operate this franchise are first rate and did a great job of renting a trailer I could use. However, the U-Haul computer system, not just here but at another location I tried earlier in the day, and the night before when I tried to register a rental online, is light years behind being a functional system. It took well over an hour to secure the rental, as it did another customer who was there just before me. It was also impossible to simply go online and determine what various locations had in stock. I'll go out of my way to give my business to this location because of the owner and staff, but U-Haul's competition is starting to look a lot more attractive. Get a new computer team or new equipment or software at Corporate, or you'll all be out of a job.
Richard LThe rep Jolena was awesome, but the young man i spoke with was professional. He would be a good manager, kids his age don't act professional. He did it with character and charm. And his manager was very kind. I will 💯 suggest your business because of the two of them. They both are funny and kind. I got exactly what I paid for and I was ok with it
Kenley BTo many changes..made reservation in alpena but there was a change to a different location..the young lady was exceptional but there wasn't enough people to help her!
MARGARET L