The service at this U-Haul location was excellent—friendly and responsive staff who were helpful during both pickup and drop-off. However, the trailer I rented had a serious mechanical issue that made the experience frustrating and ultimately damaging to my belongings. While the trailer appeared to be in good condition overall, the driver’s side wheel bounced aggressively and continuously, especially at speeds under 40 mph. At first, I assumed it was due to the trailer being empty or rough road conditions, but after loading a single table and six chairs, the problem persisted—and worsened. The constant bouncing resulted in damage to my table during transport. Unfortunately, since I was driving during rush hour, I couldn’t go fast enough to reduce the bouncing. When I returned the trailer, I reported the issue. A familiar customer to the shop immediately inspected it and was able to replicate the problem by rocking the wheel assembly. He identified a potential issue with the U-bolt and mentioned that another customer had reported the same concern just a week earlier. He confirmed the tire was new and informed the shop mechanics to bring it into the shop and jack it up to check the U-bolt. The shops customer service wanted to ensure this was taken care of ASAP since there was a rental booked for that day to drive to New Brunsick. I made sure to show her the video I had taken of the wheel bouncing while driving and that there was no way anyone should be towing it and especially not to New Brunswick from western Quebec. This trailer should NOT have been rented out in that condition—especially after a prior complaint.
MARC-ANDRE S
Auto Publique Mirabel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lachute, QC J8H1E7
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Customer Reviews
- 3.5 Average Customer Rating
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Excellent service! Rapide et courtois.
VIRGILIU SShoddy place, nobody présent to take my reservation. Had to do it over the phone. However vehicle was clean and seemed it good shape.
Christina SI was scammed. I was told $109. by the owner which was charged to my credit card. Then an added $234 later appeared as a charge. Mileage went from 93 km to 343km, Daily rate went from 19$ to 129$ plus a cleaning fee of 125$ which I gave the attendent $20 cash to bring to dump the next day because it was closed. The owner will not return my calls, text or email. I am contesting the second charge thru Visa. I need a trailer next week in that same town. I will not be going there.
Lorraine DRenting a truck online was complicated and long. Even the pepole working in this location tried to help me and they had a hard time to understand how to use the online UHAUL web page
DAVID S