The website and the mobile application required 35 minutes to coordinate a rental; it should be a 5-minute task on the mobile application. The lockbox for keys is in poor shape, and obtaining the keys is very difficult due to the condition of the locks, which are VERY DIFFICULT to open.
BARRY M
Stuart Motorsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stuart, FL 34997
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkNothing, but the only thing is sweep in the back of the cab inside the truck !
LUXON LThe original return location 6001 SE Federal Hwy, Stuart, FL is a Dunkin location with no U-Haul involvement. I had to talk to four U-haul representatives before I could get the return location changed. Customer Service reps should have capability to change drop-off location so that I wouldn’t need to talk to multiple representatives.
Thomas W* first I havent ever used the uhaul app before. * I didn't feel comfortable about it and the vendor was condescending about it. * getting my key was difficult. The lever to release the latch wasn't unlatching because it was rusty. * vendor wont come out and help. * I had to come back in to ask again for his help. * vendor got slick and pulled a new lubricated lock...then once again with his condescending comments..gave me a tutorial on how a good functioning lock works. Not like the piece of shit outside. * then after all that . I have listed a dolly to move my washer. * vendor literally doesn't have to do any with the rental forms and requirements. * finally you'd he'd have my reservation prepped . NO ..I came back in and asked about the dolly..vendor replies..yeah..their right there...go ahead and grab one. Never will I use that vendor.
Dean HThe clerk at the location was mostly disinterested in handling the rental. He left the counter to get his lunch and started eating while handling the checkout. I rented 24 pads and there were some in the back of the truck not folded while 10 were just thrown in a heap on the floor of the dealership not folded at all. I had to wipe down the inside of the truck including cup holders soaked with coffee. I included a two wheel dolly but they didn’t have one. I’ve rented lots of U-Haul trucks and by far this was the worst experience.
Paul G