This was the second time I rented from this location. First time no issues. This time my battery died. I was beyond upset. Owner and office manager were off when I called. I believe Steve answered the phone. Took ownership of the situation and had a new battery in the truck in under an hour. Unfortunately, this happened, but TOP NOTCH customer service. My only suggestion is have an off hour answering service or call forwarding of some sort.Laura M.
Trailer Rental & Towing in Lake in the Hills, IL at M&A Precision Truck Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lake in the Hills, IL 60156
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Your no contact pickup didn't work.Trenton M.
The location was very industrial didn't feel safe as a female. Lots of constructionJacquelyn M.
Better able to do computer rentalRobert B.
Location hard to find, but great customer service, easy to work with.Laura M.
Great customer service. This location is kind of "hidden" off the road but they have great signage to help you find their location. No problems whatsoever.Catherine C.
One tire was 35 lbs low and driver side tail light - half the LEDs were not working.Edward D.
Naomi is the best.DAVID K.
I wanted to use blanket pads but the center didn't have any.Frank W.
Very accommodating. Would recommend.bruce W.
No commentsChuck H.
I will never recommend U-Haul to anyone and I will never use them again. I had the truck for less than six hours, and it cost over $135 or $1.74 mile; it would have been cheaper if I'd used my own truck and make two trips!KATHERINE G.
Just dropped the trailer off, it was. 24 hour location, if it didn't have a uhaul sign it would have been difficult to find and it looked liked an abandon junk yard. But I had no issues dropping it off.Leonard N.
The truck wasn't serviced and brakes were bad and almost overheated due to not being maintainedScott K.
Was there on a Sunday to drop off. Business was closed which is acceptable due to it being Sunday. Gravel lot vehicles every where, was not just a UHaul site, looked like truck repair was also done there, no designated area to leave drop offs.Chris B.
Need to get better at telephone inquires and order taken. Each time I called in, it 20 minutes for a person to talk and order information was incorrect after calling in and checking my order. Also when order a closed trailer, height information was never given. Had to pay for a trailer for one day service to check if I could use it and each time I had a trailer hooked up. It was done in a way that I had to go to a main uhaul location to recheck the connection. And they did a wonderful job. It could have save my so much time in my trip. These second rate vendors shouldn't represent uhaul.Ramon G.
In the last month I rented two trucks from U Haul and bought a couple hundred dollars worth of boxes. All other experiences with U Haul were very positive. The personnel at the West Dundee location were always very helpful, as were the Rolling Meadows folks, the gentleman at That 1 garage in Antigo and people I spoke with on the phone. However when I collected the second truck at M&A, I requested 20 extra miles before overage charges were incurred because I knew that I could not make the drop off 30 miles north of Antigo and get back to Antigo within the 317 miles allowed. This had not been a problem with the first truck so I did not think it would be a problem with the second. The lady was quite rude in first refusing to consider my request. She finally contacted U Haul and on the phone with them, accused me of being aggressive. After U Haul granted my request she claimed I had an attitude. Whether I did or not, it was not appropriate to say to a customer. She then got me the truck but did not stay outside and check the condition with me. Additionally, after we drove the truck a little under 300 miles the check oil light came on. We checked it at the next gas station and it was low on oil. The truck must have been low on oil when we were given it. I would have expected M&A to have checked that before they rented me the truck.Mark M.
It would have helped to have some signage that showed where the U-Haul Office was. It is in amongst a bunch of service bays, and it is hard to find. It would have been helpful to have some designated parking for the U-Haul patrons as well, since it is in the midst of an industrial / manufacturing type area.steve D.
Great People & Service!!!JASON W.
I requested one location and got a confirming email. Then the site pointed me to another location and then told me that actually there is no truck there (even though there were trucks in both locations). Only thanks to a technician that was still there at 8 PM In could hire the truck.Cezary B.
organize n clean up ur rental yardKevin J.
A decent facility. Kind of a crowded lot but that's to be expected with a truck repair center. The receptionist, Naomi?, was very helpful and did a great job explaining the details and hitching up the trailer. Excellent customer service. The trailer performed well and seemed to be in great condition mechanically. Overall, a great experience.Paul R.
The owner of this business was very nice and took his time to explain everything to us.LISA P.
I was contacted by phone the day before pickup as was indicated and told all was in place. I got to the arranged pickup and was told that it was arranged for a location 40 miles away This lack of communication the day before is unacceptable, The contact could have told me when I was contacted.Ron S.
Thank you!Andrew V.