The only problems with the van were lack of winter tires (very snowy/icy roads and poor tires not a good combination!) and a persistent cigarette smoke smell in the van.
BRUCE R
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Placid, NY 12946
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Customer Reviews
- 4.0 Average Customer Rating
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Very helpful in changing drop off location.
CRAIG GThis rental area is poorly lighted, making the pick-up procedures difficult (I arrived predawn and had to use my cell-phone flashlight to access the key drop). Taking photos to verify the van's condition was difficult given the lack of good lighting, and I had to retake several to successfully upload them. In addition, the van was parked in a way that made it difficult to remove several inches of snow from it in order to drive safely. The furniture pads I requested and that were on the original contract agreement were not in the van. Because the nearest other U-Haul locations are over an hour away roundtrip, I could not take the time to travel there and back to load the van, so I had to improvise with my own blankets and scrap cardboard. The back gate/door initially stuck open (electrical lock engager would not engage) necessitating a call to roadside assistance. Finally, the van was not equipped with snow tires, making the return trip quite hazardous. Neither had the windshield washer fluid reservoir been filled and I had to purchase fluid and fill the reservoir on the trip.
BRUCEDAVID RWhen i arrived to pick up a cargo van i rented at that location, almost an hour from where I wanted to rent a cargo van but was not available at the location in my town, the manager told me that that his location had no cargo van but I could have 10ft truck. I told him i could have rented a 10ft truck in Tupper Lake where I made my original reservation for the cargo van. I asked why nobody bothered to communicate with me and he said that it wasn’t his fault. Not helpful and I was not happy. I asked U-Haul chat if I could return the 10ft truck in Tupper Lake. Not only No, but i was threatened with being charged double the fee if i dare drop the truck in the “wrong location”. Terrible service!
Mike DAs every step went smoothly I have no ideas to improve anything..
DAVID V