When i arrived to pick up a cargo van i rented at that location, almost an hour from where I wanted to rent a cargo van but was not available at the location in my town, the manager told me that that his location had no cargo van but I could have 10ft truck. I told him i could have rented a 10ft truck in Tupper Lake where I made my original reservation for the cargo van. I asked why nobody bothered to communicate with me and he said that it wasn’t his fault. Not helpful and I was not happy. I asked U-Haul chat if I could return the 10ft truck in Tupper Lake. Not only No, but i was threatened with being charged double the fee if i dare drop the truck in the “wrong location”. Terrible service!
Mike D
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Placid, NY 12946
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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As every step went smoothly I have no ideas to improve anything..
DAVID VThe pick up instructions were not clear or the app was malfunctioning - not sure which, when I called the 518# I got a voicemail but called the 800-451-1577 and she was able to reset it for me so that I could start the "pick up truck" steps in the app. This delayed our start time and was a bit confusing and the only reason I didn't give a full 5 star for excellent.
Danielle BThe owner was very rude. When I arrived and parked then went to look for help. She drove up and started tell me I cannot park there and needed to move right away. no greeting or asking if I needed assistance. She finally said she would get an employee of hers to come help me and I had to wait for help with where they wanted the equipment returned and no one checked in the equipment. Was not able to enter the office during business hours.
SARAH SExelente
Juan C