This rental area is poorly lighted, making the pick-up procedures difficult (I arrived predawn and had to use my cell-phone flashlight to access the key drop). Taking photos to verify the van's condition was difficult given the lack of good lighting, and I had to retake several to successfully upload them. In addition, the van was parked in a way that made it difficult to remove several inches of snow from it in order to drive safely. The furniture pads I requested and that were on the original contract agreement were not in the van. Because the nearest other U-Haul locations are over an hour away roundtrip, I could not take the time to travel there and back to load the van, so I had to improvise with my own blankets and scrap cardboard. The back gate/door initially stuck open (electrical lock engager would not engage) necessitating a call to roadside assistance. Finally, the van was not equipped with snow tires, making the return trip quite hazardous. Neither had the windshield washer fluid reservoir been filled and I had to purchase fluid and fill the reservoir on the trip.
BRUCEDAVID R
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Placid, NY 12946
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When i arrived to pick up a cargo van i rented at that location, almost an hour from where I wanted to rent a cargo van but was not available at the location in my town, the manager told me that that his location had no cargo van but I could have 10ft truck. I told him i could have rented a 10ft truck in Tupper Lake where I made my original reservation for the cargo van. I asked why nobody bothered to communicate with me and he said that it wasn’t his fault. Not helpful and I was not happy. I asked U-Haul chat if I could return the 10ft truck in Tupper Lake. Not only No, but i was threatened with being charged double the fee if i dare drop the truck in the “wrong location”. Terrible service!
Mike DAs every step went smoothly I have no ideas to improve anything..
DAVID VThe pick up instructions were not clear or the app was malfunctioning - not sure which, when I called the 518# I got a voicemail but called the 800-451-1577 and she was able to reset it for me so that I could start the "pick up truck" steps in the app. This delayed our start time and was a bit confusing and the only reason I didn't give a full 5 star for excellent.
Danielle BThe owner was very rude. When I arrived and parked then went to look for help. She drove up and started tell me I cannot park there and needed to move right away. no greeting or asking if I needed assistance. She finally said she would get an employee of hers to come help me and I had to wait for help with where they wanted the equipment returned and no one checked in the equipment. Was not able to enter the office during business hours.
SARAH S