Arrived on time, but there were problems with the app that did not allow check-in. Was unable to connect with anyone local; 800 number was unable to assist. Ended up getting the truck, but almost an hour late. No call backs from local office at all (even next day). Truck was dirty and smelled of urine.
Cori P
Lake Placid Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Placid, NY 12946
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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lee bCheck-in and pick up were smooth; however, we received two invoices for the same contract. One seems correct in that the mileage charge was 5 miles, the second, which we were actually charged for, billed us for 20 miles (this was NOT correct). We were overcharged at least $20 and would like a refund.
Abatoiw HApp was difficult. Excellent customer service on phone got us through process
Nancy MJeez everything. What a mess. Reserved one truck and got saddled with a way longer larger one. Then had to go 40 miles further than what it was supposed to be because the place I rented it through didn't have it. Had to fill out the paperwork AGAIN added like 2 hours to our day. Then refused to have it returned to the place I rented it originally so had to drive it back the 40 miles. More time I didn't have. Horrible Horrible experience. Never Again!!!!!!
Deserah L