I booked a reservation a month in advance and the day before I was told I had to pick it up 15-20 miles away! Then when I got there it took over 45 minutes to even get the truck! The lady was nice but had no clue what she was doing! She apparently had just started training to handle the rentals and the owner was not even there to help! It was ridiculous! I have never had such a problem with U-Haul!
David M
Pops Seafood and Produce
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakeland, FL 33801
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- 4.5 Average Customer Rating
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How U-Haul Reviews WorkThe fuel charge should not have applied because it has more miles left before empty than it did when I picked it up and the gauge showed more gas than it did when I picked it up. That is my only issue this time. Thank you People were great, everything except for that was excellent so I will accept the $6. whatever fuel charge. Thank you!
Deborah pKaren was friendly, professional, and helpful.
Marco FCost was overpriced.
DAVID SMrs Karen excellent attention help me with all my questions 👍👍👍👍
LUIS M