I went to drop it off. The owner refused to take it and after 15 minutes told me to take it to a different location. I had to call customer service, sit on hold for 20 minutes to eventually be told I could leave it. I had to use my fuel and I was late for work due to this. Completely unacceptable to have this response, as I had a contract signed. I understand the owners frustration but this lack of communication is not on the person dropping it off.
BENJAMIN S
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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Truck engine fault light was on. Some blankets were wet.
DEREK HThey were kind about parking my vehicle and also flexible on returning it a few min late. Would absolutely recommend them, Jim & his wife are such a lovely couple!
JENNIFER AThe App is a pain. Taking all those photos. Plus they ask for a photo of the roof! Really? We do have the option to skip but honestly, the system is aggravating.
JOELLE BEmployee was great to deal with Debit machine was down so I had to find an atm to take out money to pay. Did not like the fact that this location was the only one to have a tow dolly on the lower island and it could not be picked up or dropped off at a different location. Had to tow my car from Crofton to Duncan and ended up spending 4 hours of travel time just to get and return the dolly. Location said he wanted one to go to Duncan since he had to much equipment (including 2 tow Dolly’s) but it had to be returned to this location.
ZACKARY D