Van had a check engine light. While driving felt like it had a load calculation value issue , causing very firm shifts and inconsistent power levels. Making it difficult to drive smoothly.
Robert H
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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The van booked could not been found on site. I was sent around several times to “look for it” in the 35 Celsius sun and dirt, and only when another customer joined me and testified that the van is not on the lot was I given another van - that one was dusty on the outside, inside was clean—ish but smelled of smoke. Wasted about 45 minutes and felt like an idiot. Cheap but humiliating.
Szakacs ATruck worked fine but could have used a clean up, especially windows.
barry gThe location was not the one I expected to drop off at and was much further time and miles away. I was caught in a traffic delay which was not expected which held me up for 20 minutes at least. Once I found the location it was difficult to find a place to park the vehicle. The personnel came rushing out with out introducing himself and immediately said "Dropping off a Rental". He jumped in the cab and took a picture of the odometer and once out he commented the "left rear tire was low on pressure". I explained the situation and was greeted with little more than a grunt. He then stated "you have a $61.00 charge with no explanation and asked if the credit card on file was the one to charge. I was exhausted after the previous few days and simply said yes. I was told the reciept would be e-mailed to me. I was unsure why the extra charge, but left. Later I recalled the notice in the back of the box that stated if the inside of the box was neat and clean when returned $25.00 would be taken off the charges. The personnel at the drop off location never opened the back of the truck and no discussion was held beyond the minimum. It was not until much later I realized a complete inspection and explanation was not conducted. I was annoyed and this will impact my recommendation to others.
Thomas MThe truck was dropped off after hours. Very accessible.
Leslie H