We reserved a 20ft truck to be picked up at the Duncan location weeks ahead of our move at the last minute they said we could not get it. We were referred to a location that was near where we were moving to. So we had to drive to Langford and pick up the truck there before starting our move. We had booked for 3 days but was told that we had to have it back before 2 on the third day but we ended up getting charged for the full timeline. The staff at the Goldstream Market were polite and efficient.
Shirley C
Goldstream Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Langford, BC V9B2Y4
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Customer Reviews
- 4.0 Average Customer Rating
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My reservation was canceled without my consent and I almost couldn’t get a truck, the employee was not willing to help and I had to be firm to get a truck.
Bruno RMy only complaint was that the sever was down and it took 45 min to pick up the truck. Pretty silly
RILEY MRelocate the partner to a cleaner more professional outfit. Grocery store was filthy and disgusting. Owner told me I had reservation for 10 even though I had called him the day before to make it 9am. Then told me my credit card didn’t provide collision waiver even though I had also called Visa to verify that they did provide it. Attitude the whole process and then a beat up truck with engine light on the whole time and only 1/4 tank of fuel. And I had to go round back and drive it out myself. I’m not happy with the experience at all. Please take my comments seriously and change who you deal with in Langford. Last time I used UHaul in Victoria I had a good experience. This time has damaged your reputation for sure.
Helen MThe service was extraordinarily slow. It took me forty minutes waiting with staff for the uhaul software to work. That was after waiting forty minutes to be seen. On top of that I was told I had to return the truck by 5pm yesterday, not the 24 hours that I requested. Then when I returned the truck I had to wait another twenty minutes before I was processed and I was charged an additional $57 for I don't know what. And, when I booked the truck I received a call that they did not have that size of truck and gave me a smaller one, I asked if it would fit a 1-2 bedroom apartment, they said yes. It did not and I needed to make two trips. Completely unethical and unprofessional from start to finish.
Joseph S