The service at this location, Chris and Chad were WONDERFUL. They worked hard to get the truck I'd already reserved by Friday. The things that were out of their control was AWFUL.
GLORIA H
MI Mailbox Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lansing, MI 48912
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Back of truck was fairly dirty. We put blankets down so it wouldn't get all over our furniture.
Aaron OPlace was closed (Saturday).
John SThey were very kind, but we had multiple issues. They didn’t write in the return location that we had agreed on before we left. We weren’t given any paperwork so when we went to check it in, we had a hard time since it was after hours. We use the dropbox to return the key. The next day we received an email saying our truck was not returned. I spent 45 minutes, trying to resolve this. I had to call the Main U-Haul number. That lady was extremely kind and helpful but when she transferred me at the end of our 15 minute conversation, she transferred me to the wrong place. I had to explain all of this again. This lady had a snotty attitude from the beginning, but she did end up helping me. She gave me the number to the place that we returned it to then I had to call that location and explain it again. The carpet Brothers hardware was nice and helpful and had my truck logged in within 15 minutes.
Mandy AGreat job.
JILL B