The person working at the rental place was very helpful and accommodating. Equipment was in good shape and worked fine for our need. The only real compliant I have is I was sent an email on the Friday before my pickup on Saturday stating a truck was guranteed for my pickup on Saturday but then later in the day I got a call telling me they no longer had the truck for me because it had been rented out. However, they eventually worked it out to substitute a larger truck at the same price for me that I could have. It all worked out but the larger truck did use more gas than the one I had requested. In my mind, the whole purpose of making a reservation for a truck is to be sure it is available when needed. I wish UHaul could change their policy to hold trucks for confirmed reservations.
JOHN B
University Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, KS 66046
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Customer Reviews
- 4.5 Average Customer Rating
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No complaints at all - It was a last minute rental and everyone was great with the whole experiencce.
KIM Munless the lady I talked to was new, after I had given all my info I told her my daughter was picking up the truck and all she said was that's fine not that she should had been added from the start and the app was a pain for me! you asked ...lol... truck was perfect !!! thank you !!! next time we'll know
ANGELA SDrop off was excellent
Larry EI did not drop it off at the location you have listed.
DALE N