I’ve used this location several times in the past without issue. However, I will go elsewhere the next time I need to rent a truck. So many things were not handled correctly. I reserved the truck several weeks out and was told they had a 15’ truck. When I arrived I was informed the only one they had for me was a 20’. No one called prior to inform me. I was offered the 20’ at the 15’ pricing, but it was much too large for what I was needing (moving my daughter). Fortunately my son was with me and could drive it, because I would not have been able to handle that size truck myself! The keyboard and computer on the first go-around were not working properly and after 10-15 minutes of frustration the sales rep moved to the 2nd computer, which was slow and not much better. After a lengthy amount of time (25-30 min). The transaction was completed. My expectations were to arrive at my scheduled time, receive the truck I had reserved quickly, efficiently snd be on my way. Both my son and myself were extremely frustrated with the entire experience! I had to ask about the return process since no one went over the details. The staff was pleasant, but clearly frustrated with the “tired” equipment and slow process as well. I was not offered any discounts (senior citizen or otherwise) for the time delay or mixup! Clearly my customer loyalty and patience does not matter to UHaul. I will be taking my future business elsewhere.
KRISTIE G
Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, OH 45036
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Customer Reviews
- 4.0 Average Customer Rating
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It's great! i've used it at least 6 times in the last 2 years.
DAVID RThank you for making this easy . Customer service was excellent !
George SMy reservation should have been from 12PM-6PM but received a phone call at 330PM saying it was due back at 4 PM because it was reserved by someone else at that time. We rushed as fast as we could to get it back earlier. We should not have had to do this.
JOHN GI paid for a dolly but it wasn’t in the truck and I didn’t have time to go back and get it
TIMOTHY F