Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

1,469 reviews

729 E Main St   Lebanon, OH 45036
(Rt 48 & 123)

(513) 932-4870

Office Hours

  • Mon-Fri: 8 am–7:30 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(513) 932-4870

729 E Main St
Lebanon, OH 45036
(Rt 48 & 123)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–7:30 pm
  • Sat: 8 am–6 pm
  • Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Matt was very helpful and professional

Angel D 
Rating:
5.0

Customer did not leave a comment.

ashley h 
Rating:
5.0

Very friendly helpful staff

Debbie S 
Rating:
1.0

The service was so horrible. They made me cry. They treated me like I was low class. I will never walk into that store again. And it makes me think I should find another moving company because of it. The truck was unclean. The back was unclean. There was a gauge that kept popping up. The gas lid was not secure. Luckily I took a picture of it before I even left the grounds with the timestamp and date because they tried to say we caused it. They know they already had that problem. They caused tremendous problems with attitudes. Meaning I needed to extend my reservation and they acted like it was the end of the world and double charged me. Told me that I was a day late and chart was going to charge me an outrageous amount when in fact I had to have the truck less than 23 hours and I wasn't due to half a truck back for another hour and asked to extend it. I wasn't able to extend it over the phone. I had to have a friend come in and pay it and they said the same thing that I was 2 days late. Aunt, when she showed them the paperwork that I left for her they thought it was funny and it was only $49 to extend it the second day. I would never recommend this place. This place should be removed from your guys's U-Haul rental. They are nasty people

betty M 
Rating:
5.0

Всё очень понравилось, быстро и качественно. Высокий уровень обслуживания.

Dmytro S 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
4.0

Truck was tucked in a very tight spot. Made pre pickup inspection almost impossible. Over all went well - now that I am familiar with automated pick up.

mark m 
Rating:
5.0

Customer did not leave a comment.

GERALD D 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

CHERIE S 
Rating:
1.0

I was accused of not filling the truck up with gas even though I filled the truck up with gas and had a receipt to prove it

Kyle M 
Rating:
5.0

Customer did not leave a comment.

Ken S 
Rating:
5.0

I wish U-Haul had more of the 5X8 trailers with the back door that swings down and serves as a loading ramp. It is much better than the door that is hinged on one side and that swings open.

David R 
Rating:
5.0

That was the noisiest vehicle I've ever driven. Between engine and tire noise, I could hardly hear the radio at nearly full blast. And 1300 miles of interstate without cruise control was brutal.

Mark B 
Rating:
5.0

Customer did not leave a comment.

Karen W 
Rating:
5.0

Customer did not leave a comment.

daryl h 
Rating:
4.0

The guys that took care of us were extremely good people good customer service

Cindy B 
Rating:
5.0

ACE Hardware did a good job. I appreciated their helpfulness and assistance. The only issue with this rental was that the 5x8 trailer was an older trailer and the wood strip on the side had pulled away from the wood braces and the braces themselves were shot. Someone had tried to fix it with some some screws that now stuck out from the flopping wood bar and threated personal items in their vicinity. Fortunately that was only the case on one side of the trailer and the other side was OK. Overall, I don't consider it an overly big issue and I assume that this was just the luck of the draw for ACE in terms of what trailer gets returned to which location on any given date.

David R 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
3.0

Customer did not leave a comment.

Terry M 
Rating:
5.0

Customer did not leave a comment.

Andrew r 
Rating:
5.0

Pick up was much easier than other locations I have used. Took 5 minutes.

Scott H 
Rating:
4.0

Customer did not leave a comment.

Steve T 
Rating:
4.0

Customer did not leave a comment.

william M 
Rating:
5.0

The gentleman at the store was very knowledgeable and understanding. When an issue came up he was able to handle it.

Sherri H 
Rating:
5.0

I had no issues and will return next time............... if I need to!

Tony D 
Rating:
5.0

My equipment was dirty and there was items left from whoever rented it prior to me, and I had to clean out the truck in the back. Sweep it out there with cigarette butts and itoverall I like that U-haul I've rented from them. This was just one time that the truck was dirty or a throat and bugs, and things left in the truck and the truck rolled really bad. It was a horrible ride, the engine ripped and I was afraid.

Revina R 
Rating:
5.0

Customer did not leave a comment.

keith c 
Rating:
5.0

Very helpful Very professional

James N 
Rating:
5.0

Customer did not leave a comment.

Jimmy F 
Rating:
5.0

Maybe give out cold bottles of water like they sometimes do at nicer hotels, I don’t know.

Rose R 
Rating:
3.0

Customer did not leave a comment.

Cassandra b 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE P 
Rating:
3.0

The passenger mirror was loose and I couldn't see. I adjusted mirror. And it should would not stay in place

Michelle M 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
2.0

Mobile pick up experience took 40 minutes. Still had to go inside and wait in line in the store to speak with someone for the keys.

Kory O 
Rating:
5.0

I received excellent customer service from the ACE Hardware location. At both pick up and return.

Daniel C 
Rating:
5.0

No improvement. Great communication with local staff. Thanks

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Lee R 
Rating:
5.0

The customer app to return the truck after hours would not allow me to continue if I chose yes to vehicle maintenance. This is a problem.

Maria f 
Rating:
5.0

The one way rental for the 4x8 cargo was almost 4x more expensive going from Mason OH to Thomasville AL than it was Thomasville AL to Mason OH. That was disappointing.

KIM K 
Rating:
5.0

Inside was pretty dirty

David S 
Rating:
5.0

I have used this location a few times, and they are always easy to work with. Always have the truck I need and get me on my way so I can do whatever it is I am doing with the truck. Very friendly too.

Aaron N 
Rating:
3.0

Over charged me . Good customer service but I told the milage on paper was not right there is no way I went 20 miles.

Tracy S 
Rating:
5.0

I have used Ace Hardware in Lebanon several times for truck rental. They are always courteous and helpful.

Robert D 
Rating:
4.0

The cup holder was sticky. The cargo holding area leaked rainwater resulted, 6 boxes of books, and household goods damage, and furniture wet.

Shang K 
Rating:
5.0

Customer did not leave a comment.

Dennis R 
Rating:
5.0

Wonderful staff.

Wilna M 
Rating:
5.0

Customer did not leave a comment.

Beau L 
Rating:
5.0

Saved me $

vincent j 
Rating:
4.0

Warning message about tire inflation system needing service. Safety features should be addressed immediately.

David W 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
2.0

It was ok with the exception of the flat tire light being on, which we were told it was just a failed sensor. It was still a little worrisom though and there was several used take out cups in the door cup holder. It could have been cleaner. The steering wheel was grunge and sticky as well. I had to clean it off with a wet wipe.

Susan M 
Rating:
5.0

No changes. Friendly staff, thorough and very professional. Never had any issues with anything. Thank you!

kenneth f 
Rating:
5.0

Easy to make reservations, always trucks available, friendly staff, good hours of availablility-highly recommend this location!

MAUREEN f 
Rating:
4.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Customer service was great! Respectful and very prompt. To me, no changes recommended.

kenneth f 
Rating:
4.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Diana W 
Rating:
4.0

Customer did not leave a comment.

Ronald W 
Rating:
5.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

Customer did not leave a comment.

lora h 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

The truck was absolutely filthy inside when I picked it up and the door was not even latched. One of the drivers side signal lights was burnt out. And while driving it sounded like the transmission kept getting stuck in a gear. It was also difficult to shift it into drive, it would sometimes get stuck in reverse and I would have to put it back into park and try again to get it to shift to drive.

Brynn H 
Rating:
3.0

Customer service employees were unfriendly and not helpful at all

JEFF W 
Rating:
5.0

Customer did not leave a comment.

Bernie U 
Rating:
5.0

Check in was prompt and the truck in good condition. Staff was professional and very helpful. Would recommend.

Robert D 
Rating:
4.0

The truck I rented was fine except it was (occasionally) difficult to shift from reverse into drive.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Ryan N 
Rating:
4.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Customer did not leave a comment.

cameron m 
Rating:
5.0

Customer did not leave a comment.

Jim D 
Rating:
1.0

Ace forgot to enter our rental into the system so we arrived at 8am to pick up the truck and the key was not there. U-Haul was wonderful to work with but we still had to wait till a manager showed up to open the store and give us the key that was inside. We had several people helping us with the stages of the move, and it was a tough day working it all in with having the 90 minute delay getting started. The truck had not been swept and the weather stripping was coming off the drivers door so the drive was incredibly loud. And we traveled a lot of miles. U-Haul was NOT the problem. It was Ace’s actions that made this a worse than normal situation experience. Unfortunately this is the closest location for us and we sometimes have to rent here.

teri a 
Rating:
5.0

Customer did not leave a comment.

jeff s 
Rating:
5.0

Customer did not leave a comment.

Susan K 
Rating:
3.0

It was advertised as a 19.95 dollar rental. However, For 3 hours it ended up costing me $93.33. They charged $.99 a mile. The 19 dollar advertised price is a total lie. I will not use UHaul ever again.

larry c 
Rating:
4.0

Customer did not leave a comment.

gary c 
Rating:
1.0

It was an awful experience

Tammy L 
Rating:
5.0

Great customer experience, very friendly.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Alison T 
Rating:
5.0

Customer did not leave a comment.

Trisha L 
Rating:
5.0

Customer did not leave a comment.

Cecil A 
Rating:
1.0

Never rented a uhaul so dirty. Pop spilled everywhere ear rings in cup holder. Truck barley wanted to go into gear had to fight with it. Fuel gauge was incorrect from what was listed when I received the truck.

Joshua B 
Rating:
4.0

The attendant had a hard thim with the computer checking me in, it's ok, he was new. Other than that it was all good.

Mike M 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Arturo S 
Rating:
5.0

The staff was very nice and the location is convenient for me. They were very professional and friendly. I will always use them for my moving needs.

David L 
Rating:
5.0

Customer did not leave a comment.

walter d 
Rating:
4.0

Location didn't have dollies for us to use, other then that it was great.

Linda R 
Rating:
5.0

Customer did not leave a comment.

Amal S 
Rating:
5.0

The people at Ace are great and i've always rented trucks from them and will continue to do so. This most recent truck, though, was a disaster. For starters, it wasn't very clean. Beyond that, though, it was almost impossible to put into gear, the roof in the cab leaked and the insulation on the driver's side door fell off. The mileage was terrible but i think that goes with the territory. At best, the truck needs an overhaul...

TIM D 
Rating:
5.0

Customer did not leave a comment.

Alicia S 
Rating:
5.0

I can't think of anything you need to improve.

Susan M 
Rating:
5.0

Customer service is excellent and they seem to care about the customer.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
3.0

Customer did not leave a comment.

Peter W 
Rating:
5.0

Customer did not leave a comment.

Arturo S 
Rating:
4.0

The ease of renting was great. The reps from Ace Hardware were professional, polite and expedient. The truck which was old ran great, the box was clean however the cab of the truck was dirty and sticky

randy r 
Rating:
1.0

The entire process outlined by the remote pickup process was done in the exact opposite as told via uhaul communication. The inability to meet the expectations communications by the provider created frustration at every turn.

Justin C 
Rating:
5.0

Great service!

anne n 
No reviews have been submitted for this location.

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