Place is good the only bad thing is that you have to drive to pick the truck.
Wendy S
Ace Vacuums
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leesburg, VA 20176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The vehicle was not available at pickup but accommodations were made.
DAVID PSadly this was an extremely poor experience which started with arriving at the designated pick up spot to find no vehicles available. I called U-Haul and the representative told me that the vehicles are at another location (a completely separate plaza) and that we have to be with the vehicle in order to check in. With that information we drove to the specified location only to find that we had to be at the original location to initiate the check in process. So we drive back; check in and get the keys then drive back to begin the long process of photos. The vehicle was dirty, in the cab and the back and there was a change engine oil soon light on. My boyfriend followed me to the first destination only to inform me that both brake lights and the left turn signal were out. This is an unacceptable danger to not only me as the driver but also those on the road who were not able to see that I was signaling a lane change or turn or when I was breaking. At the end of our usage we return the vehicle to the designated parking spot only to realize that we cannot begin checkout until we were back at the Ace Vacuums location which again, is not in the same plaza. We drive our personal vehicle to Ace and then realize we must take another series of photos to check out so we have to drive back to the vehicle. I had taken photos but was unable to upload them and was forced to use the app to take photos. We then drove back to drop the keys. All of this could be easily solved by providing the check in/out information ahead of time via text or email. I even googled pick up at Ace Vacuums knowing this was a strange location to pick up trucks and did not find any information. My boyfriend and I will need another truck later this year but will not be using U-Haul due to this extremely inconvenient and overly difficult process.
Karen BIt’s too expensive to use U-Haul for a few hours. Will find alternative options going forward.
BILLY NManager of store initially turned me away due to their location “not taking trailers” for return, and sent me on a goose chase around the town and needing several calls to corporate Uhaul to force a dropoff at their location. They then did not check the trailer in when they said they would on the day of dropoff, requiring yet another call to corporate to force them to put it in their system.
Tommy S