When I arrived there was no clear signage or a Uhaul store. The trucks gave away the location and I walked around until I found a side door that had a paper taped to it stating Uhaul and to call an attendant at a phone number. I called and the man said he would be there in 5 minutes. This was a scheduled reservation by the way. The Uhaul employee arrived and handled the transaction. He verbally gave me instructions and handed me the truck keys. When I started the vehicle I noticed the gas tank was less than half full. The attendant had asked me to fill it back to what it was when I entered the vehicle. I drove the vehicle less than 10 miles and returned it 2 hours early. The gas used was refilled, and the vehicle was returned in the same condition as was given to me. I followed instructions and returned the keys to the drop box. After, my bank card was charged more than the original fee $50. Approx. $75. (Vehicle maintenence). I have no idea what this would be unless he wanted to fill the gas tank up all the way thinking I didn't take pictures. I did! From start to finish. This man is a crook!
MELISSA M
XMobility
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leola, PA 17540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing at this time they were great and very helpful
CURTIS AClosed and never answer the phone, then they don't check in the vehicle and now I'm charged TWICE the original amount.
Rhonda MOur reserved truck was not there. It took over 45 minutes to check in and another 45 minutes to check out. I had to call the 800 line 3 times. Owner was irresponsible.
Dan WI reserved a 10-foot truck. When I arrived apparently no 10-foot trucks were available. I spoke with a very patient customer service representative who stayed on the phone with me for almost 25 minutes trying to get things resolved. She offered upgrade me to a 15-foot truck. Ok, sure, no problem. The problem was the 15-foot truck was not parked where it was supposed to be parked (in the back lot vs. the front lot several hundred feet away), it was FILTHY, the back was unlocked, and the key was not where it was supposed to be (in the locked back of the truck). The key was eventually found under the mat in the unlocked cab of the truck. FYI. The business owner was on-site at the time to pick-up something from the business which was closed - he told me several times the business was closed. He seemed annoyed I was trying bother him; however, he was the one who told me the key was under the mat so he knew things were not as they should have been.
Walt O