Closed and never answer the phone, then they don't check in the vehicle and now I'm charged TWICE the original amount.
Rhonda M
XMobility
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leola, PA 17540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Our reserved truck was not there. It took over 45 minutes to check in and another 45 minutes to check out. I had to call the 800 line 3 times. Owner was irresponsible.
Dan WI reserved a 10-foot truck. When I arrived apparently no 10-foot trucks were available. I spoke with a very patient customer service representative who stayed on the phone with me for almost 25 minutes trying to get things resolved. She offered upgrade me to a 15-foot truck. Ok, sure, no problem. The problem was the 15-foot truck was not parked where it was supposed to be parked (in the back lot vs. the front lot several hundred feet away), it was FILTHY, the back was unlocked, and the key was not where it was supposed to be (in the locked back of the truck). The key was eventually found under the mat in the unlocked cab of the truck. FYI. The business owner was on-site at the time to pick-up something from the business which was closed - he told me several times the business was closed. He seemed annoyed I was trying bother him; however, he was the one who told me the key was under the mat so he knew things were not as they should have been.
Walt OThe staff wasn’t available at the time we dropped off the trailer. I called in the afternoon to talk to someone to make sure they knew we had dropped off the trailer. I had taken pictures of the trailer and its location on the lot.
SANDY HBoone was great, knowledgeable and helpful. Thanks, it was a great experience!
MICHAEL C