When some makes a reservation for a specific size truck you should honor that request. Mine was. Changed at the last minute couldn't use what they gave me and had to run around and spend more time and gas to find a truck that I could use. Very disappointed and out alot of money and time.not happy at all. Will be reviewing on Google and BBC
Jeff W
Catalina Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The only problem I had was there was no dolly
james MNothing to improve. I receive fast and courteous service every time! They will go above and beyond to service you.
Steven JOrdered a dolly, and other accessories which I was told was given to a customer right before me. They were not prepared for my rental. Also, my return uhaul station was not correct on GOOGLE MAPS and forced we to wander around to find the location which not only annoying put put my mileage over the limit by 2 miles. I was charged for this overage which was due to uhaul not having an adequate location on one of the most used map services in the world. This misdirection was not only on my phone but also on my wife's phone.
Myles DLocation office was very dirty and smelled of smoke. Whole the gentleman who helped us was very nice he was not very helpful when the equipment I also rented was not available.
Matthew W