Ordered a dolly, and other accessories which I was told was given to a customer right before me. They were not prepared for my rental. Also, my return uhaul station was not correct on GOOGLE MAPS and forced we to wander around to find the location which not only annoying put put my mileage over the limit by 2 miles. I was charged for this overage which was due to uhaul not having an adequate location on one of the most used map services in the world. This misdirection was not only on my phone but also on my wife's phone.
Myles D
Catalina Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Location office was very dirty and smelled of smoke. Whole the gentleman who helped us was very nice he was not very helpful when the equipment I also rented was not available.
Matthew WThis location is very difficult to get to. You cannot get into this location if you are coming from the East. You must be coming from the West. The same holds true for when you are leaving. When you leave the property you must turn right toward the East regardless of which way you really need to go. The property is an old, run down motel. Not a very desirable place to be. The two men who helped me were very nice guys and handled the transaction in an excellent manner. I have nothing but good things to say about them.
TERRY BWe originally reserved our UHAUL at Masterston Station, because we had a storage unit there. A representative called and lied to us, saying we had to pick up at the Catilina Motel because Masterston Station no longer rented U-HAULs. Once we arrived at our storage unit, they had hundreds of trucks. Catilina Motel was sketchy, dirty, and our truck was filthy.
ROBERTO Mneed better signage for U-HAUL on main road to turn into location.
JENNA L