The truck itself needed serious maintenance. There were lots of issues, including no lights inside the storage area. They were there, but they didn’t work anyway. The emergency brake stuck, and I broke off my entire pointer finger nail when it finally snapped loose. The ramp is warped and took four people to pull it out and wedge it. The vehicle needs maintenance and runs extremely rough, but I do know the weather is for so this could be a lot of the issues with the vehicle. When I picked it up, there was a group of young people there it looked like they were definitely up to something they shouldn’t be doing and made some comments about my vehicle. Super uncomfortable moment. And I was extremely disappointed when I tried to contact customer service as the one person I got told me they didn’t know to every single question I had or they couldn’t help me. It took me almost 2 1/half hours to get the rental because the online check-in not the location itself. Most of this rating has to do with the online service and the online assistance not necessarily the location. The location itself was probably fine but I would never recommend anyone use U-Haul after this experience and the one prior I’ve used U-Haul many times, but this will be the last now that there are other options in the industry I have no interest in ever using U-Haul again
Leighton F
HIS Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lincoln, NE 68506
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Customer Reviews
- 4.5 Average Customer Rating
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JUAN PFirst, this was not our original location chosen. I had reserved at a location that was open on Sundays at 9 am, because we were on a time crunch. Day before (on Saturday) I get a message that we now have to pick up at a different location that does not open until 10:30 am. Luckily, I was able to change the pick-up to Saturday, because 10:30 am was way too late to get started. When inspecting the trailer, it was discovered the running lights did not work. Not ideal since part of the drive was going to be at night. We were told we had to take it or have nothing. The taillights worked off and on, but the right blinker never worked on our 8 hour drive.
RYAN KAbove and beyond helpful have and will continue to do business with this location
Corey WThis one is tough! I had to drop off my car trailer early so I could utilize my car and not tow/drive the 26' truck and trailer through the city. When I arrived, with truck and car trailer it was very cold, snowing, and getting dark, about 4pm. I called ahead to ensure I had an area to unload and park the car trailer, very friendly and said they would ensure there was plenty of room. When I showed up, the 2 boys said drop it off wherever. (picture...snowing, a corner gas station/mini-mart, very busy, no room to move and no help whatsoever!!! And I had to park it between 2 cars that they sell (I think this was a used car lot too), very stressful. The good part is, after unloading the 26' u-haul truck at the same location, 2 days later, 2 different boys, were very helpful?! Oh, and by the way, the truck and trailer traveled 1,500 miles in winter through mountain grades towing a 4,500 lb car, was such a great experience, thanks, Burton.
BURTON P