This was my 2nd rental in 2 days, I showed up at the location after it closed (it has VERY limited hours), and all of the trucks were wide open, and none of them had dollies in them, and I had reserved one. Buying a dolly would've been more expensive than the entire truck rental. When I brought the truck back, I was told the dolly "should've been there," and asked if I checked all of the other trucks. First, I shouldn't have to do that, but second, it wasn't in one of them, either, and it's not my job to secure your equipment - if you leave them sitting open, it's your own fault if things get stolen. It also felt like moving it from another truck was just inconveniencing the next person, who also doesn't deserve that. I was offered a 0.20/mile discount. I only drove 8 miles total. I asked about the $50 guarantee and was told I'd have to go through corporate. The fine print says only the truck is part of that guarantee, not any of the equipment. It was INCREDIBLY inconvenient to do this without a dolly, it took twice as long, and I already have a back injury. If I had been actually moving my residence, it would've completely destroyed my entire plan, and I would've had no recourse. Not everyone has money to go buy a dolly, or friends to borrow from, that's why they pay to rent them. I actually needed the dolly more than the truck - one of my colleagues has a pickup truck, we could've made multiple trips in their truck, what we couldn't do is move the items we needed without a dolly. All I got for the inconvenience was a $1.60 discount on the mileage.
Vanessa H
Litchfield Easy Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Litchfield Park, AZ 85340
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How U-Haul Reviews WorkI had a really bad experience, but that was mostly on the uhaul corporate side, a little on the location side. First, your website and emails boast that I'll be able to use your app and pick up my truck in minutes, any time. It never said that I would need to wait to have my credentials approved after I've already booked. I got on the app when I got to the lot, and it asked me for someone to contact as like a reference if I don't return the truck. If you don't trust people, figure out a better way. Not everyone wants to look like they're a bum who can't be trusted with a $20 uhaul by having friends or colleagues called in the middle of a workday. There are also people in private situations, like fleeing an abuser, or moving away from an ex, who aren't telling people they're getting a uhaul. For me, I was using it for a business purpose, and my family and friends shouldn't have to be involved in that. I added any of my colleagues who would be potentially driving to the reservation, and then the app said none of them could be my "reference" - which it also never told me before. Then it said it had to review my credentials, as I'm sitting in the hot sun, minutes ticking by past when I'm supposed to have already left with the truck. I didn't allow extra time for this, because I was never told to. This also could've EASILY been done IN ADVANCE any time during the full week between when I reserved the truck and when I picked it up. I would've rather had my card charged for an extra deposit or run a credit check than gone through this hassle. I did a chat for help, and it just stopped responding, no error message just no responses. There was a sign on the door of the location with a phone number, it said to call the number because "I'm in the back." I'm assuming that means the door is locked, because most places when you open the door a bell sounds or there's cameras, as you don't want people walking out with your merchandise. I called the number and it rang and rang and then the line went dead. I called three times. This was during business hours. Then I saw a lady walk through the door, and realized it was unlocked. She was bringing lunch to the guy working there. I walked in and told him the phone number doesn't work, he said, "the phone is right here, it hasn't rang." Why would I lie about that? I thought the chat was helping me at that point, so I went back outside, the chat stopped responding, I went back in. The gentleman was able to get the truck issued to me. I didn't realize the truck I reserved didn't have a ramp, or a way to secure the dolly. The whole process took 45 minutes longer than it should've, it was not quick or easy, and it could've been much faster had steps been done in advance.
Vanessa HSmooth experience. The gentleman at the front office assisted us with dropping off the truck. Reasonable rates. Well maintained vehicle. My only concern was if we had been returning it after hours it would have been a issue because the system was not allowing us to do so. But other than that I will definitely be using them again and I highly recommend.
Guadalupe SAwesome customer service! Kind and helpful! Clean and convenient location! Would definitely rent from here again and highly recommend it to others!
Kristin BThe man that helped us was very helpful and made my wife and I feel welcomed.
Rigo C