I reserved a specific size truck (15ft) at a specific location Bozeman. A few hours before pickup I was notified that I had to take a much larger truck and pick it up at a location in a different city. Meanwhile the location I reserved a truck at had many in their parking lot. I had to pay for a ride to the next city for pick up and also pay for the extra gas to bring it back to my place to load up. Plus the larger truck cost me more in gas to drive to my destination. This is the second time this has happened. Seems like a common tactic and should probably report to the bbb. For the next customer you shouldn’t alow online reservations if you are not going to honour them.
Michael H
Business Park Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Livingston, MT 59047
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- 4.5 Average Customer Rating
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These folks went above and beyond. After we booked, for this location, U-haul pulled a bait and switch that would have required us to make a 90 mile round trip to pick up our rental. The agents at Business Park Storage went to pick up the truck for us, which was fantastic as it saved us a lot of time and money. Kudos to them.
Mark HPick up location was great, and they were helpful.
MATTHEW OAfter-hours drop off, so no interaction with the personnel
DOUGLAS JChrissy made the rental process smooth and painless. Will rent from her when the house is finished if it ever stops snowing and wicked winds Happy new year
ROXANNE G