I had reserved a 10 foot truck and tow dolly three weeks in advance of my move. Two days before I was scheduled to pick up the truck and dolly I was contacted by a representative of Uhaul, stating that the truck would not be available and could I change my reservation. I had to move 700 miles and be in my new city for a new job just three days from the scheduled move. When I told Uhaul that I could not change my reservation date the representative then asked me if I could drive to another city that was two and a half hours away and pick up a truck and drive it back to the city I was moving from, resulting in a five hour round trip to secure a truck. When I asked why personnel from the Uhaul center that I was to pick the truck up from could not go pick it up I was told they did not have the manpower to do do. After telling the representative that I could not travel that distance to pick up a truck , drive it back and then load it to move I was told it was my lucky day. My lucky day???!!! A larger truck was available but I still had to travel 30 minutes outside of my location to get the truck, and at a higher cost since it was larger than I reserved, and needed. When I picked the truck up I was told of the location I had to go back to the next day to pick up the tow dolly. The location to pick up the tow dolly was confirmed on two occasions on Thursday. Friday morning, with the truck loaded and ready to head out of town, I went to the arranged location to pick up the tow dolly. Upon arrival I was informed that the tow dolly was not there, but in another location 30 miles away. When I got to the new location to pick up the tow dolly the Uhaul representative hooked the dolly up to the truck but refused to assist in loading and securing my car to the dolly for liability reasons. This was after I had asked and confirmed multiple times that indeed they would do that as I have no idea how to properly use that equipment to ensure safety for all. After the Uhaul representative called several locations to ask if they would assist, and all denying to do so, I refused rental and asked for a refund as we would not be using the tow dolly and would just drive the truck and car separately. The Uhaul representative took my card and said a credit had been posted. After I asked for a receipt the Uhaul then said that the credit did not go through and took my information and said a check would have to be mailed. Three days later I received a call from Uhaul asking me if I still needed said tow dolly. When I shared my experience I was told that yes, they just cancelled it and now a refund would post. I have used Uhaul before but will never again after this experience. I was misinformed multiple times, but the most unbelievable part of the experience was the refusal to assist with the tow dolly and loading and securing the car, expecting a consumer who does not use this equipment to do so safely. Overall and extremely disappointing experience. The next time I need a truck for moving I will look to another company.KAREN C.
Moving Truck Rental in Livingston, MT at Business Park Storage
(U-Haul Neighborhood Dealer)
Livingston, MT 59047
(I 90 Exit 337 west to Business Park Rd on South Side of road)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Livingston, MT 59047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Charge the price that is listed on your website. Answer your phone. Don't give a confirmation if you can't honor the original reservation.NICHOLAS B.
If you advertise that you are open for business at 9:00 am, please be ready for business at 9:00 am. That doesn't mean your salesperson arrives at 9 am and is ready to do business at 9:15 am. Small matter maybe to you, but not so much to us.ROBERT D.
I will send an email message with my complaints. Please provide an address.Johanna E.
I have rented 3 large trucks over a 2 month period. Wonderful service, friendly. I was treated professionally when I had to return a damaged truck (had the insurance and get it!). Zero hassle. Strongly recommend this dealer.F BRADFORD R.
Fix the ramps or provide a wedge to get over the step at the top.Noah R.
Staff was helpful and knowledgeableJAMES T.
Very difficult and challenging parking for trailer and took over 30 minutes without help to get trailer out of space and on the road.DANIEL JOSEPH K.
Despite a stare wide mask requirement and signs posted requiring masks on the doors of this business, the person who waited on me did not wear a mask. I was wearing one - and I'm currently undergoing cancer treatment.Charissa R.
Easy reservations, quick pickup and after hours drop off service. Great customer service.Amanda H.
Peggy (I think) was super helpful and friendly. Made it a painless, quick operation.ASHEA M.
Easy checkout. Everything went perfectly. Great customer service!Amanda H.
The 24/7 pickup and return system sucks and is the worst experience I have ever had with any company. It took me 2+hours to pick up my reserved truck and then I had to call 3 times before that happened. Then on the return the system leads a person part way through and when they hit continue it does nothing just leaves a person hanging in thin air and the return is not completed. The people at the location were very helpful and considerate and completed the check in on the next morning. I will not use this again, I signed up for an account as advised but had to repeat all of that information plus some that could have been given prior to prevent all the double info of the same things. This is stupid and redundant. If you figure out how to make this system user friendly and not repetitive let the world know or I will not use this again.Dixie B.
The lady running the business was pleasant and positive. I appreciate her as a gracious person. The glitch was, however, that in spite of reserving the vehicle ahead of time, much of my information already given over the phone to the gentleman at Yellowstone Import apparently could not be found in the system. At the Business Park location, when I went to pickup the vehicle, the lady was experiencing sustained computer problems. It took 40 minutes before we were able to leave. In the meantime, picking up my helper plus the extra 40 minutes required to check out the van, cost me an hour's wages for him before we even got to the location for the items to move. As I said, the lady was gracious, but it was not an efficient experience due to the computer issues.Marla B.
It was good once I had all my browser and camera settings fixed. Good thing I had my 20 year old there to do that. I think the online process should be completed through the approval BEFORE arrival. Then a quick verification of photos and a lockbox code. I arrived while the location was open for the check out, which was quick and easyPeter T.
The Lady whom I dealt with was nice and courteous until it came to identifying a bald tire on the trailer. Her attitude shifted to not her problem and to go through uhaul.com or call the 1-800 number. I don't think this location even inspects the equipment. I wish I would have undone the straps that go over the tires. When I went to strap down my car, I found that the strap was broken and too short to reach the ratchet. Thankfully I had 2 semi truck straps with me for extra precaution. FYI, one of the other tires blew up and had to get a 2nd tire. Again the roadside assistance was awesome, professional, and quick. Maybe a better inspection might have seen faulty or worn out trailer parts.ANDREW E.
Always efficient and courteous, easy to work with. Great people and great service!FRANKIE T.
Customer service was fine except accessing the truck via the app absolutely sucked. It took almost 3 hours to get the truck because of various glitches. I will never order online U-Haul again. The people at the location were just fine. Fix and simplify your online process.Dale E.
This Livingston location has always been easy to deal with. Great service.Welch F.
perfect very helpfulALAINA B.
I made sure the van was clean before I turned it back in. The employee said she had to sweep out some gravel and charged me $25. I dispute this and certainly dispute if she had to do anything that it took more than 5 minutes. Will not use the location again.MARK F.
The poor lady couldn't get the computer to work, when it did, it was one hassle after another. It would not accept my card, after numerous times, I had to drive into town for cash. I was at u- haul for THREE hours, while the guys waited for me!!!!! And, the trailer was at the wrong place!Kathryn G.
Peggy at this Livingston Business Park center was very nice and considerate, even under these "covid-19 policies."Nicholas H.
Not a thing!!! Super nice people and excellent service from sales lady and owner!!!! Thanks!!Andrew B.
The truck could of been cleaned on the interior from previous renter.Stephan M.