On the website, it says there is no additional damage waver required to rent a 9’ cargo van, but the employee does not allow thst. I talked to the customer service representative that told me that there is no such thing. Then I was transferred to the regional manager that said we have to pay the additional damage fee. All this was very misleading and it wasted a good one hour of my time and transferring the calls was so inconvenient. This is basically false advertising and i was placed at s position where i had to comply as my needs were time sensitive. I am a student that needed the van for moving from one rental place to other. My budget was already tight. Yet i had to pay 20 dollars extra along with the loss of my time.
Armaandeep S
Beckworth Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N5V2K7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Slow transaction
Zi HI origanaly was to pickup a truck at another location, had a flat tire, was transferred to Beckworth location, when I arrived I was told there was no trucks available, not a happy camper. When searching for another location on Clarke Road, received a call asking if I still wanted the truck from Beckworth, was told it was available. Went back and the young man was very apologetic, got me set up and on the way. Return was no hassle, went very quickly. Sorry, just a bad experience which caused us 3 extra hours of work.
JEFFREY WFriendly customer service. Very nice. Gracious and kind. Will go back definitely
CHRISTOPHER CWhen i went on counter and asked for uhaul key, they forced me to return back in specified 9 hr but few days back I confirmed with customer care that I can use for whole day... It was very poor experience.
Niravkumar N