Office personnel were helpful and equipment was in very good condition
Gordon W
Storage Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Ensure the truck is thoroughly checked under all seats before dispatched. Some substances were discovered that could’ve resulted in legal trouble.
Andrew SI was charged an extra day for being 30 minutes late on delivery and was not told I would be charged this fee after calling ahead of time telling them I would be a few minutes late. Personally, I think a little leeway given I drove such a long distance and was trying to navigate NYC was only fair and was a poor customer service mistake to charge me that additional fee. On a positive note, the person who accepted the key was warm and friendly and offered us water. I was though unnnerved that I might be charged for things as he did not wish to inspect the truck while I was there. I knew the truck was damage free and all rental items were stowed in the vehicle neatly but I was afraid I might be charged for something. And I said above, I was surprised I was charged an additional $40 for being a few minutes late.
PETER BNo improvement needed. The desk representative was very, very helpful!!! She was super friendly and she went beyond her duty!!! I'm Thankful for her help!!!
THABBITN IVery disappointed with the service I received from this location. At first, I was very impressed with the friendliness of the employees. Then I realized that everything that I prepared in advance was wrong. Firstly, I reserved a dolly more than two weeks ago but there was no dolly available. This made moving dozens of boxes EXTREMELY difficult. Why make a reservation if you cannot hold the reservation? Separately, when I requested a specific location for drop off, the employee noted that I could drop off the truck "at any location I wanted" and that I just "needed to show up with the truck". This is not the case. They said this likely to speed along the process of picking / checking out the truck. During the drive to Montreal, I called to confirm this was true but it was far from it. I spoke with an agent for the better part of 45 minutes to confirm a location that (1) could accomodate a 15" truck and (2) had space in their lot. Overall, this was a very poor experience and had it not been for the movers (who were fantastic), I would rate this as a "poor" 1 star.
COREY S