Car was parked in the wrong place, making self pick up impossible and delayed me for 1:30 hours
Christian A
Storage Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff at the location was supper helpful and responsive. Great location and support!
VITALIY YOffice personnel were helpful and equipment was in very good condition
Gordon WEnsure the truck is thoroughly checked under all seats before dispatched. Some substances were discovered that could’ve resulted in legal trouble.
Andrew SI was charged an extra day for being 30 minutes late on delivery and was not told I would be charged this fee after calling ahead of time telling them I would be a few minutes late. Personally, I think a little leeway given I drove such a long distance and was trying to navigate NYC was only fair and was a poor customer service mistake to charge me that additional fee. On a positive note, the person who accepted the key was warm and friendly and offered us water. I was though unnnerved that I might be charged for things as he did not wish to inspect the truck while I was there. I knew the truck was damage free and all rental items were stowed in the vehicle neatly but I was afraid I might be charged for something. And I said above, I was surprised I was charged an additional $40 for being a few minutes late.
PETER B