Customer Reviews for Storage Plus
(U-Haul Neighborhood Dealer)

126 reviews

35-00 Review Ave   Long Island City, NY 11101

(718) 937-6848

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(718) 937-6848

35-00 Review Ave
Long Island City, NY 11101

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Abelino M 
Rating:
5.0

Great staff. Service is everything.

STUART W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R  |  Overall Experience 
Rating:
3.0

Customer service needs to improve in providing accurate information at the front desk about pricing and information regarding returning U-Haul vehicles. I did not complete the return process accurately because I was misinformed and unaware of that part of the process. Other then that, the process went okay. The van had a dent in the back and cracked in the rare front and also could be cleaner. For the amount of money that U-Haul is charging I expect better quality in service and transportation.

Carolina A 
Rating:
5.0

Great customer service, thank you!

Chelsea M 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Peter T 
Rating:
5.0

Customer did not leave a comment.

Dalze J 
Rating:
5.0

Customer did not leave a comment.

Margarita B 
Rating:
4.0

Customer did not leave a comment.

Fred L  |  Overall Experience 
Rating:
5.0

This locationn was great. I was sent here from the original place I made the reservation. The original van was in bad repair and had a flat tire. They had no other vans so they sent me here. They had terrible service and I would never recommend them. But Storage Plus was great and I am so glad that I found them. Will use them again.

VIVIANANNA P 
Rating:
3.0

Really hard to get to in a truck from Manhattan

Kyle Z 
Rating:
5.0

Customer did not leave a comment.

Jill M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon t 
Rating:
5.0

Customer did not leave a comment.

Sharlene L 
Rating:
5.0

Friendly helpful staff

James L  |  Overall Experience 
Rating:
4.0

Nice newer van

JAMES L 
Rating:
5.0

Customer did not leave a comment.

Freddy T 
Rating:
5.0

I am very pleased with this U-Haul experience. Although it states limited business hours, the trucks are actually able to be rented pretty much 24/7. You reserve online and go there, find the truck, use a key code to unlock the truck key. I rented a truck at 1130pm when I had a surprise moving task. Was able to rent the U-Haul in the middle of the night, use it, return it. All with no need for worrying about lines or business hours. Pro tip. For the trucks, the "truck number" is printed above the rear rolling door. Took me awhile to find it. The truck was in perfect shape, clean, everything great. This was an excellent experience and I will use them again if needed. Of course the difficulty is the location far away from things but that's up to you to determine if too hard to get to. It's about a 15 minute walk from the Hunters Point 7 and the neighborhood seems safe if not pretty.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Vadilson T 
Rating:
3.0

Customer did not leave a comment.

Salma A 
Rating:
5.0

Thank you for your service .. never a problem .. storage area was clean and staff professional.

JENNIFER S  |  Overall Experience 
Rating:
5.0

Love the crew that work at this facility, all extremely helpful. Thank you Doron, Chris and Theo!

Rachelle P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin D 
Rating:
5.0

Customer did not leave a comment.

Sarah T  |  Overall Experience 
Rating:
5.0

Nothing at all, I rented a cargo van that was very clean and drove well. Overall the whole experience was simple thank you.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

Brissa C 
Rating:
5.0

Customer did not leave a comment.

Rita S  |  Overall Experience 
Rating:
5.0

Make sure to have a larger inventory

Courtney O 
Rating:
5.0

All around great experience with no problems ever and a friendly and extremely helpful staff.

JOHN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Easy in and out.

Sara S 
Rating:
1.0

Do not offer mobile pickup if its not available.

Daniel C 
Rating:
5.0

The staff was very friendly offering water and coffee and the use of the restroom when I returned the truck.

Mark D 
Rating:
5.0

Uhaul has amazing customer service. i had trouble finding my reservation on my account on a Sunday and i called customer service which was available quickly and the person on the phone was amazingly helpful. i don’t know her name but she is definitely someone to keep at uhaul. For a sunday, i was amazed! i used uhaul several months ago and customer service was great again (that time via twitter). the truck was clean and easy to pickup without an agent and the online system is great. moving is a stressful situation and i hope uhaul continues with their amazing service. please thank the woman who i spoke to today! thanks uhaul!

ANTHONYJOSEPH W 
Rating:
5.0

I moved in my stuff here during the height of the pandemic, coordinating the move entirely remotely. The process was incredibly comfortable thanks to the professionalism and helpfulness of the staff at Storage Plus. They never gave once gave me any reason for worry the whole time my things were with them, and my recent exit process was just as wonderful. Highly recommend

Navnidhi S  |  Overall Experience 
Rating:
5.0

Is very good. And helpful

Alamgir H 
Rating:
5.0

Thx. No East no west , Uhaul is the best.

Shahinur R 
Rating:
5.0

Thx.

Shahinur R 
Rating:
3.0

Customer did not leave a comment.

Jack H 
Rating:
5.0

Customer did not leave a comment.

ChengJui C 
Rating:
5.0

Customer did not leave a comment.

rosa t 
Rating:
4.0

Don’t change my location 24 hours before. Also pre-paid for dolly and it wasn’t unavailable upon arrival.

Harry W 
Rating:
1.0

MAke your reservations ACTUAL reservations. When people are moving from city to city they don't need to deal with the possibility that they might not get what they need on the day they need it. What a stupid way to run a business.

Alec A 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Excellent facility, great staff!!

Andrea B  |  Overall Experience 
Rating:
3.0

My experience was a bit frustrating as I had reserved a U-Haul at my storage unit location for 10am and had friends that could only help till 12. My van was not there and when I called they said a customer extended. Then said there was one at a new location which was only an 8min walk but I didn’t get why I reserved one then and they never emailed me/called to say it had been extended. So when I finally got in touch it was nearly 11 and we had to go get the U-Haul from other location. They gave me $50 credit which was nice but I ended up damaging things because I was in a rush to have help to unload big items while I had friends there. I feel they should’ve had a new van there or given a heads up/not over booked. The facility was nice and the workers were nice there. The phone call was the issue semi talking down since it wasn’t a far walk but again I was in a rush and it was nearly an hour later with no reach out from them. I suggest going to a U-Haul center and not reserving a van to be there if you are in a rush.

Gina I 
Rating:
3.0

The app kept crashing and support was too long of a wait.

Michele M 
Rating:
5.0

I love the Company and was very happy and pleased with the overall way that my stuff was kept. Everyone was very Professional , helpful and polite and I would definitely recommend this storage facility to Family and friends. Thank you so much.Donna

Donna G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zbigniew S 
Rating:
5.0

Customer did not leave a comment.

Marlin V 
Rating:
2.0

Add some more clear signage, it was hard to figure out where to park it since there were so many different uhaul signs.

REBECCA M 
Rating:
5.0

Customer did not leave a comment.

Bernard P 
Rating:
5.0

Very helpful and great people working there......I recommend the use of this storage to anyone out there that needs storage

ANTHONY R  |  Overall Experience 
Rating:
3.0

The place could be better lit at nght for off-hours drop-offs.

Luiz d 
Rating:
5.0

Customer did not leave a comment.

Kevin J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANEEP A 
Rating:
3.0

Clean the vehicle, especially the windshield. The vehicle should have a full tank of gas when passed to next customer.

Antonia P 
Rating:
5.0

Nice

Estiven R 
Rating:
5.0

Customer did not leave a comment.

Ariella A  |  Overall Experience 
Rating:
3.0

I left the key in the box next to the locker that had the key in the first place. I saw the instructions to late that I was supposed to place back in the lock. Maybe if you're more crear with the steps to follow will be great. I don't know if I'm going to be charged extra for that but I didn't read the instructions cause it was the last step and I usually just drop the key in the key hall in other U-Hauls

Jesus M 
Rating:
5.0

Everyone I talked to was very nice and helpful! Thanks for storing my stuff!

Eva P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcello B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIS J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamilatu B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander B  |  Overall Experience 
Rating:
1.0

More than one thing: 1. This location is ridiculously isolated. It’s at the back of an industrial lot, adjacent to heap of broken pallets and old tires. It’s not near any public transit and taxi/uber drivers have trouble locating the address. Long story short: it’s not a safe place for anyone to go with their wallet, much less their smartphone, AND passport. 2. The check-in process needs to be EXPLICITLY described beforehand. I read the emails and downloaded the app beforehand, but didn’t receive adequate details until just before my reservation. I didn’t realize that I would need to either 1) take a Live Photo of my passport, or 2) have a third party answer a live call from a 1-800 number… And since I had already commuted to this back alley between two warehouses without my passport I had to scramble to get a family member to stop what they were doing and answer a call that HALF of my contacts didn’t receive because of spam blockers.

STEVEN B 
Rating:
5.0

Great staff, smooth move in and out.

Motian S  |  Overall Experience 
Rating:
4.0

The location was great and helpful within the constraints UHaul creates. UHaul’s system for rentals is trash. You’re at the mercy of the person who rents a vehicle before you. If they don’t return it on time, you wait. At the site. For the person to return it. Of course UHaul doesn’t care because they get to charge the late person extra money for the late return and they charge you for whatever period you’ve rented it for anyway. You wanted 1-5? Well now you’ve got 3-7. Sorry you waited.

Daniel N 
Rating:
5.0

Theo and the team at storage plus were incredibly helpful and accomodating when we moved in. 10/10 would recommend. Thank you

Tess D  |  Overall Experience 
Rating:
5.0

Very professional and proficient.

Claude S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camilo J  |  Overall Experience 
Rating:
5.0

I think this facility is very well managed. Doron was always available and helpful and even though we moved stuff out in 3 separate moves they were all handled very well. Great service - thank you!

Maya S  |  Overall Experience 
Rating:
5.0

We used the facility for over 7 years. We always had access, the facility was clean and the staff was always very accommodating and friendly, yet professional.

HEIDI E  |  Overall Experience 
Rating:
5.0

Great service as always. Thanks for everything.

Nicky G  |  Overall Experience 
Rating:
1.0

The lockbox didn't have the keys in them, an employee had to help me get the keys, the app didn't help at all!

Andrea S 
Rating:
3.0

I am rating U-Haul more than Storage Plus. It took 45 minutes to get my vehicle through their mobile check-in, and next to impossible to speak or chat with anyone for help. When we finally got our vehicle we found someone's old drink bottle in the cab—not what we wanted to see in this covid-world. While we were eventually able to speak with someone who was able to give us a discounted rate, we will look elsewhere next time.

Craig K 
Rating:
5.0

Everything was great on time and welcoming

Ramona B 
Rating:
5.0

Experience was great, friendly, and informative. Will rent again!

Kristal D 
Rating:
5.0

Customer did not leave a comment.

Abir J 
Rating:
5.0

Theo, who facilitated our rental, was great! As a first time renter. He had the patience to explain how the U-Haul system worked. He let us know that there was another reservation after ours, which was helpful. Straightforward, to the point, what more can you ask for? Thanks!

CHRISTIAN V 
Rating:
5.0

Customer did not leave a comment.

Ivonne O 
Rating:
4.0

Customer did not leave a comment.

Sungwon R 
Rating:
5.0

Customer did not leave a comment.

Sungwon R 
Rating:
5.0

easy as can be, quick rental!

Miyer F 
Rating:
5.0

Customer did not leave a comment.

Sebastian G 
Rating:
5.0

Customer did not leave a comment.

Charlotte W 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Excellent for everything and all employees!

eric s 
Rating:
5.0

Customer did not leave a comment.

Joseph F 
Rating:
1.0

Uhaul can improve the service by keeping to the agreement when reservations are made! I was lied to OVERCHARGED AND WENT THROUGH HEELL TO IBTAI. A REFUND. I think uhaul should check in with their customers when equippement is picked up and returned. Uhaul makes promises they don’t keep.

sebiila o 
Rating:
5.0

Always very helpful Theo always looking out Thanks Guys

TODD P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie W 
Rating:
5.0

The wire on top of my locker was cut, but the staff there were so friendly and welcoming. Amazing people!

Deepal P  |  Reservation 
Rating:
5.0

Personnel at front desk are very friendly and they explained everything pretty clear before you sing the contract. Thank you!

Necdali C  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Lovely staff, great facility

CARLY D  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Abram S 
Rating:
5.0

This place has only one van, so be advised that if there's any conflict with another reservation you might get sent to another location. The good news is that they had the van there for me and it was ready to go, and the customer service was really nice.

Isaac E 
Rating:
3.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Amado D 
Rating:
5.0

Customer did not leave a comment.

Rasem A 
Rating:
3.0

I made a reservation for a location in north Brooklyn to rent a van for moving. I arrived at said location to find that they don't even have vans there at all. Confused, the service rep called U Haul and explained the mishap; from there I was given the option to pick up another van in Brooklyn or Queens. Brooklyn being more convenient I chose that but when I arrived, was told my reservation was actually in Queens. I spent money taking three different car services to each location needlessly- not only a waste of money but also of precious time. Moving is already stressful enough without these unnecessary errors.

Zach L 
Rating:
3.0

Your agent was very professional, knowledgeable and was friendly.

Privacy R  |  First Impressions 
Rating:
3.0

I did not actually use this facility, but in my contact with your agent I found them to bar very professional, knowledgeable and friendly.

Privacy R  |  First Impressions 
Rating:
5.0

The address on the uhaul website for this location, when entered in google maps, brings you a few miles away from the correct location. The only way to get to the correct location is to enter Storage Plus AND the address as the destination.

Steven E 
Rating:
4.0

Easy cancelation process

Privacy R  |  First Impressions 
Rating:
3.0

I received a confirmation call after the reservation. On the scheduled move-in date, the rate and closing time were confirmed and I was given information regarding what could fit into the unit.

Privacy R  |  First Impressions 
Rating:
3.0

I have to cancel the reservation due to adjustment of my own schedule. I was able to cancel it easily by phone.

Privacy R  |  First Impressions 
Rating:
3.0

The storage seems very humid. A bit concerned.

Privacy R  |  First Impressions 
Rating:
2.0

I was misled by a phone rep in thinking it was a heated unit and the charges were not the same I was quoted on the phone. Not happy with this at all and the unit themselves are old and dirty. thanks

Privacy R  |  First Impressions 
Rating:
4.0

Very helpful when I arrived at the facility.Space is perfect for the things I needed to store

Privacy R  |  First Impressions 
Rating:
5.0

staff was fast, courteous and helpful. had a very good experience without any moving headaches!

Privacy R  |  First Impressions 
Rating:
3.0

Went fine.

Privacy R  |  First Impressions 
Rating:
2.0

It was OK. The original storage we wanted was actually a wooden crate with no lock. We declined the crate and they showed us a locker that was more to our liking.

Privacy R  |  First Impressions 
Rating:
4.0

Good price, service, and clean facility.

Privacy R  |  First Impressions 
Rating:
3.0

charge was greater than that originally quoted. friendly service

Privacy R  |  First Impressions 
Rating:
4.0

Staff is friendly and nice. Unit is adequate size and in good condition.

Privacy R  |  First Impressions 
Rating:
4.0

friendly and helpful. Was able to back the truck in and start unloading within minutes.

Privacy R  |  First Impressions 
Rating:
5.0

It was difficult to find but they called me and helped me get there, and when I did, they were friendly and very accommidating! Thank you!

Privacy R  |  First Impressions 
Rating:
4.0

Everything was satisfactory. I was even asked to move to a smaller space to save my money.

Privacy R  |  First Impressions 
Rating:
4.0

Great Service.

Privacy R  |  First Impressions 
Rating:
4.0

Everything (environment / customer service) is good except the location which is not convenient for subway transportation.

Privacy R  |  First Impressions 
Rating:
3.0

The people there were friendly and helpful. I thought the unit was a little far back and it wasn't very well lit for moving in purposes but overall it was a pretty good experience.

Privacy R  |  First Impressions 
Rating:
3.0

The service was good. However, they had no record of my reservation from emove. I basically started from scratch, as if I had no reservation at all. You should look into this.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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