Rude owners. Trump stickers everywhere. Delayed my truck pickup by just being extremely slow and unnecessarily neurotic and descriptive about pickup/dropoff. Wouldn’t let me use their trash can to throw a bag inside of.
EMILY B
Big City Auto Body & Towing Service Corp of NY
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
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Customer Reviews
- 2.5 Average Customer Rating
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The person behind the desk wouldn't come to the window because she said she just moped the floor and it was wet. She could not understand what I was saying perhaps if she got to to help then it would have been an easier transaction. The truck itself in the inside was filthy and covered with dirt. I probably wouldn't use this location again.
Amanda DToday, I visited your Queens, Long Island City location to lock up a rental vehicle. However, your customer representative, for reasons unknown to me, became angry and treated me disrespectfully. I didn’t say much at the time, thinking she might be dealing with personal issues, but she insulted me and kicked me out of the office. Please review the security cameras. The woman was extremely rude and inappropriate. I picked up the vehicle around 12:30. She repeatedly cursed at me and forced me to leave the office. I believe she may have been experiencing psychological distress. I had booked the rental online, and she offered no assistance whatsoever. I truly don’t know what triggered this behavior, but please take this matter seriously.
MEHMET SI asked for furniture pads that were not included in the truck and I had no way of getting them since I rented outside of office hours. Not a huge deal since they were only $5, but would have liked to use them.
Molly CThe vans need to be wiped down
LEONARD I