When i showed up to pick up my reserved truck, the app did not have record of my reservation. It took me 45 mins on the phone with a customer service representative to remedy the situation. Once I was able to gain access to my truck, the furniture dolly i had reserved was missing and the gas tank was sitting at 1/8 of a tank (not the 1/4 tank the app said - i fear I was charged extra for fuel charge at the end of my rental despite filling it back up to the level I received it). The parking spot for the drop-off/pick-up location was the tightest space and needed a lot of maneuvering to make sure I didn't scrape either side. Additionally, the truck I rented is in drastic need of a visit the a mechanic - the engine made incredibly loud noises every time I turned the wheel (power steering should be looked at) and I needed an extremely heavy foot when breaking.
Ian B
RTN Inc
24/7 Rentals
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Los Angeles, CA 90035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Very narrow parking space. Think I got overcharged for the rental.
Nicholas LThe people on location have zero to do with U-Haul rental. Spent 1 hour on the phone just picking up truck with U-Haul. Was unpleasant experience . Waste of time !
DANIELLA CKey to truck was not where the directions stated Looked around for 15 min The chatted w U-Haul rep who told me the vorrrct directions Gas station was a dump
mordecai l**WARNING. DO NOT RENT THIS VEHICLE.** This vehicle was dangerous. It smelt like exhaust, the suspension was extremely bouncy, the transmission switched gears that caused the vehicle to brake without touching the breaks, the suspension sounded like it made noises. This vehicle and your company needs to be reported. UHAUL upcharging is atrocious and overall my experience was traumatizing. Truly a despicable experience and a terrible company overall.
Jonathan M